How to complete Service Transition using DEVOPS and Jira
Learn service transition using Jira in a DEVOPS approach, a way to approach transition to reduce friction in handovers
Lectures -10
Duration -43 mins
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Course Description
Want to move away from using Excel spreadsheets or worse for service transition?
Having a problem moving services from Beta to Live teams due to last-minute requirements?
Interested in a career in service transition and want to get to know some of the key challenges you come up against?
This course is for you!
In this course we are going to talk about Service Transition, that pain point between development teams and live service teams, and how this solution may be the way to solve that issue.
Within this course we are going to cover:
1. Changing mindset on the transition from ITIL to DEVOPS
2. General overview of service transition
3. How to structure Jira for Service Transition.
4. How the model works in reality.
5. Some logistical considerations
This course is a no-nonsense approach to ensure you get to know the information you need before you implement this new solution to service transition. I will give you visual explanations of what I mean and how it may look once you start to implement this new methodology.
As ever I am here to take questions after enrolment and provide you any further support you need.
Hope you find this helpful and welcome all feedback.
Who this course is for:
- Students who have a workplace struggling with service transition
- Someone new to the service transition environment and wants some knowledge
- Development teams looking to reduce friction in their delivery to MVP
Goals
What will you learn in this course:
How to use Jira as a service transition method
How to get your ITIL and Agile teams to work closer on transition
A solution that is a halfway house for those with ITIL and Agile staff not yet in DEVOPS
Techniques to capture stakeholder requirements
Prerequisites
What are the prerequisites for this course?
No experience is required - but basic knowledge of service transition will help
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
3 Lectures
- Introduction 02:12 02:12
- Difference between ITIL and DevOps in Service Transition 07:01 07:01
- Basic Jira structure 04:26 04:26
Preparing before Jira design
3 Lectures
Using Jira for Service Transition
3 Lectures
Conclusion
1 Lectures
Instructor Details
Mark Grey
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