Keeping Yourself Safe in Difficult Situations
Updated on Sep, 2023
Language - English
This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to:
- Understand the human and financial costs of aggression and violence
- Recognize the warning signs of impending aggression
- Develop strategies for preventing aggression; defusing it; and dealing with the aftermath.
No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.
This course will make you better informed and more confident in facing potentially violent situations.
Who this course is for:
- If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.
What will you learn in this course:
Recognize common causes of aggression
Be better prepared for preventing difficult situations escalating into aggression
Feel more confident in dealing with situations if or when aggression arises
Appreciate what is involved in dealing effectively with the aftermath of an aggressive outburst
What are the prerequisites for this course?
You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start.
Check out the detailed breakdown of what’s inside the course
- Introduction 02:45 02:45
Lesson 1 - Making Yourself Safe
Lesson 2 - Warning Signs
Lesson 3 - Defusing the Situation
Lesson 4 - Protecting Yourself
Lesson 5 - The Aftermath and Grief
Lesson 6 - Do's and Don'ts
Dr Neil Thompson is a highly experienced tutor and trainer. He is highly respected for his ability to explain complex ideas clearly and effectively. His gentle voice and unhurried approach are widely appreciated by online learners as will as attendees at his conferences and workshops.
He is an independent writer, educator and adviser based in Wales. He is also a visiting professor at the Open University in the UK.. He is a well-published author with over 200 publications to his name, including over 40 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia.
User your certification to make a career change or to advance in your current career. Salaries are among the highest in the world.
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