Google Forms on Steroids - How to Capture & Curate Customer Data
Learn How to use Google Forms to Collect Customer Data While Onboarding or Taking Orders
Updated on Sep, 2023
Language - English
This training is a set of very valuable extracts from the Kabila Community Workshops held in May 2022. We demonstrated hand-on key elements of Google Forms and how to make the capabilities offered applicable to sample small businesses. The idea of the Kabila Community Workshops is that emerging entrepreneurs in developing countries can leverage existing digital platforms to scale their business at low cost. This training focuses on how to use Google Forms effectively to collect customer data as part of an onboarding or order process.
What will you learn in this course:
Students of this course will learn the following essential skills:
- How to create forms from scratch
- How to use templates
- How to configure automatic emails
- How to configure branching
At the end of the course, student who are running small businesses will be able to apply the skills to collect and manage their customer data thus be able to maintain relationships with their clients and facilitate repeat sales. All this is doable on a budget and without owning your own website.
What are the prerequisites for this course?
The following are essential prerequisites for taking this course:
- Students should know how to use the Internet
- Students should have a gmail account
Check out the detailed breakdown of what’s inside the course
- Introduction 01:13 01:13
- Introduction to Kabila Community 11:28 11:28
- Why Google Forms 10:21 10:21
Additional Introductory Material
Creating Forms from Scratch
Creating Forms from Templates
Advanced Features in Google Forms
Kenneth Igiri is an experienced IT Professional with almost two decades hands-on experience in Networking, Service Management, Application Support and Database Management. Kenneth has worked in a variety of environments ranging from small companies like MobileNet Tech ISP to global giants such as Airtel Nigeria, International Turnkey Systems and Ecobank Group. In mid-2019, Kenneth took up a new challenge in the field of Enterprise Architecture. He currently works with eProcess International – Ecobank Group’s technology hub – as part of a team of equally astute professionals who coordinate the design of services built in Ecobank Group to deliver value to customers in Africa and the rest of the world.
Kenneth is very well versed in Oracle, Microsoft SQL Server and MySQL Database technologies having spent most of his career working in this area. He is also well trained in related technologies such as Veritas NetBackup, Cloud Computing. At different points in his career, Kenneth Igiri has acquired certifications in Cisco Networking (Routing and Switching), Service Management (IT Infrastructure Library), Databases (Microsoft SQL Server), and Clouding Computing (Amazon Web Services). Before moving to Enterprise Architecture, for one and a half years, he led a team of sixteen Database Administrators who managed Ecobank Group’s Database infrastructure on a day-to-day basis. His expertise is also represented in a decent number of technical and non-technical articles published on popular online blogs - SQL Server Central, MS SQL Tips, Coding Sight and Work Thoughts, a LinkedIn newsletter.
On the academic angle, Kenneth is a graduate of Federal University of Technology Owerri where he obtained a B.Eng. in Electronic & Computer Engineering. He also holds an MBA from UniCAF University and is currently studying Enterprise Architecture Management with Arden University. When not working or studying, Kenneth can be found writing faith-based fiction, spending time with his wife and two adorable kids or actively participating in worship and serving at ICGC Eagle’s Temple, Accra under Rev. Priscilla Nketia. Despite his busy schedule, Kenneth has published four works of fiction and recently one inspirational book. In addition, he continuously engages small business owners through Kabila, a small business community and the Interactive Ideation Session, a one-on-one coaching programme in his efforts to help them reach their goals of business growth and access to opportunities.
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