Emotional Competence: Emotional Intelligence and Resilience

person icon Anna Thompson

Emotional Competence: Emotional Intelligence and Resilience

Become better equipped to deal with emotional challenges of working life

updated on icon Updated on Oct, 2023

language icon Language - English

person icon Anna Thompson

architecture icon Personal Development,Personal Transformation,Emotional Intelligence

Lectures -21

Resources -1

Duration -3 hours


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Course Description

This course, the equivalent of a full day's continuous professional development, offers insights into the significance of emotions and the need to be able to handle them skilfully and sensitively - our own emotions and other people's. Dr Neil Thompson guides you through some important aspects of developing emotional competence.

The workplace can be be a very emotionally challenging place, encompassing both our own feelings and those of the people we work with (clients, patients, service users, customers, colleagues, managers and other stakeholders). There are no easy answers to dealing with these challenges, but this course can provide a foundation of understanding that should make you better equipped to respond positively and constructively to the emotional demands of your working life.

It should help to promote emotional resilience and equip you to fend off stress, anxiety and depression, all of which can arise if emotional challenges are not handled effectively.

The course is divided into six lessons, preceded by a short introductory video and followed by a concluding video and certificate of completion. The course is flexible, in so far as you can proceed through it at your own pace and at times to suit you and your schedule. However, it is best followed in a linear fashion - that is, not beginning Lesson One until after you have watched the introductory video and not beginning Lesson Two until you have completed Lesson One, and so on.

You will need to download the Module Companion E-book from the main page of the course and print it out so that you can use it for: (i) making notes as you proceed through the course; (ii) completing the exercises; and (iii) having a record of your learning for future reference (and possibly for your employers if they have paid for this course on your behalf). Please make sure you have a printed copy of the Module Companion available before you begin Lesson One.

We hope you will find this course helpful and will benefit from the insights offered. Dealing with emotions can be very demanding, but also very rewarding.

The next two steps you need to take are to watch the introductory video (accessible from the main course page) and download and print out your Module Companion (also accessible from the main course page) - it doesn't matter in which order you do them, but you will need to do both before beginning Lesson One.

Good luck with your studies!

Who this course is for:

  • All workplaces make emotional demands on us so potentially anyone in employment could benefit from this course. However, it will be of particular value to those people whose work brings them into regular contact with emotionally intense situations - for example: social workers, nurses, counselors, psychotherapists, pastoral staff and police officers and emergency services personnel.
  • The course will also be of value to people in management and leadership positions who may be called upon to handle emotionally sensitive situations in the staff they lead.
  • Members of the general public who want to improve the way they handle feelings - their own and other people's - will also find much of interest and use in this course.


What will you learn in this course:

  • By the end of this course you will be better equipped to deal with the emotional challenges of the workplace

  • In this course you will learn about emotional intelligence and resilience and appreciate why these are important skills to develop

  • You will learn how to manage your own feelings and respond effectively to other people's

  • You will learn how to manage your own feelings effectively


What are the prerequisites for this course?

  • There are no specific requirements for this course. Anyone with an interest in, and commitment to, developing their ability to manage the emotional dimensions of life should be well placed to undertake this course.

Emotional Competence: Emotional Intelligence and Resilience


Check out the detailed breakdown of what’s inside the course

2 Lectures
  • play icon Introductory Video 02:41 02:41
  • play icon Module Companion E-book
Lesson One: Understanding emotion
3 Lectures
Lesson Two: Understanding emotional competence
3 Lectures
Lesson Three: Avoiding burnout
3 Lectures
Lesson Four: Developing emotional competence
3 Lectures
Lesson Five: Spirituality and values
3 Lectures
Lesson Six: Conclusion
3 Lectures
1 Lectures

Instructor Details

Anna Thompson

Anna Thompson

Dr Neil Thompson is a highly experienced tutor and trainer. He is highly respected for his ability to explain complex ideas clearly and effectively. His gentle voice and unhurried approach are widely appreciated by online learners as will as attendees at his conferences and workshops. 

He is an independent writer, educator and adviser based in Wales. He is also a visiting professor at the Open University in the UK.. He is a well-published author with over 200 publications to his name, including over 40 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia. 

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