User Experience Critical Capabilities

person icon Gerard Blokdijk

User Experience Critical Capabilities


This eBook includes

Formats : PDF (Read Only)

Pages : 784

ISBN : AS-00100045

Language : English

About the Book

Book description

Look inside the Kanban:

Guarantee your team reviews and evaluates designs and project activities for compliance with industrial design and development guidelines and standards; provides tangible feedback to improve product quality and user involvement.  

Benefits of the User Experience Kanban 

2367 Ready to use prioritized User Experience requirements:

  • As you are optimizing for the best user experience possible, does this help satisfy the users intent and will this make it easier for a user to get what they want? 
  • Does the user experience draw your audience into a story that they will remember and want to share? 
  • Does the technology enable a satisfactory user experience, or must end users suffer through a user experience that does not work well, say, on mobile? 
  • Does your organization have the Agile software development and user experience capabilities to launch high quality customer facing applications? 
  • What would happen if customers were asked to cooperate with a team of designers in order to design a product or a service, leveraging user experience to turn it into a design vision? 
  • Do you have enough specific business system analysts to consider business processes and changes to work with a new user experience workflow? 
  • Is your technology supplying a high polished end user experience comparable to consumer technologies that they may be familiar with and use at home? 
  • How far can the use of cloud technology help deliver a better user experience for end consumers, and what end user applications are likely to be migrated to the cloud first? 
  • Do you have the right rules in place as frequency management and cross channel message sequencing that improve both the user experience and business outcomes? 
  • Does your organization have a process for implementing customer feedback to make the product, user experience and marketing approaches better?   


The Art of Service has identified and prioritized 2367 User Experience critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your User Experience roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.
  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Aeratable, Basecamp, Monday.com, Atlassian, Trello etc.
  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.
  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it.  

Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 2367 User Experience critical capabilities and use cases, their prioritization, workflows, tagging and questions. 

The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like Monday.com, Atlassian, Smartsheet, Power BI, Asana, Airtable etc. 

 Also included is the User Experience critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. Table of contents:

About The Art of Service 

User Experience Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are:

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical User Experience Capabilities And Their Priorities:

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 


You're in good company. Join:

Trusted by: amdocs, Google, ClearCompany, Data In Science Technologies, Saucey, Zscaler, HelloFresh, Resource Data, Inc., Apple, Dataminr, Prosoft, V-Soft Consulting Group, Inc., Altair Engineering, Amazon.com Services LLC, Icon Systems Inc, TikTok, TCS, Indeed, Kayhan Space, TELUS International, HED, Inc., myCOI, TechnoServe, The Krazy Coupon Lady, Ameriflex, Talient Action Group, Lender Price, Milwaukee Area Technical College, Logical Position Illinois Llc, HP, YouTube, Mixbook, Wander App, DraftKings, Home Depot / THD, Dell Technologies, Microsoft, Alectrona, Deckers Brands, Mind Research Institute, Amerifirst Home Mortgage, MainStreet, Salesforce, Better Life Partners, Flocknote, Honda Dev. and Mfg of Am.,LLC, Guidewire Software, Inc., Food Safety Net Services, LeetCode, Airtable, Plenty of Fish, WNDYR, Norwegian Cruise Line Holdings Ltd., Facebook, Performance Review Institute, Horry County Schools, Rocket Travel, Inc., Houghton Mifflin Harcourt, Allegheny County Pennsylvania, MetaStreet, Gallup, Independent Security Evaluators, Conduent, Drift, PUMA, Fisker Inc, Prep Network, Bryant Staffing Solutions, Micron Technology, C + A Global, Curriculum Associates, RStudio, Delta, Flipt, Eastern Kentucky University, Trek Bicycle, Expedia, Zynga, PayPal, PK, IBM, DealerOn, Inc., Canoo, Zurich Insurance, Stefanini, Inc, REI, Netflix, DuckDuckGo, APK Chowk, Gatherly, Red Alpha LLC, Tinder, realworld one GmbH & Co KG, Toast, MasterCard, DiSTI, Fetch Rewards, Jeunesse Global, Corning, CorEvitas, Motorola Solutions, Change Healthcare, Accenture, Thryv, Inc., Aisera, Haptik, Scripps Research, Redfin, Ipsos North America, Edward Jones, NuORDER, Kessel Run, Amazon Web Services, Inc., Cisco Systems, Fitted, Remitly, CACI, Level Access, Bosch Group, Instacart, Pearson, Fictiv, ClearPath, VMware, Upstart Network, Inc., Brex, Gateway Technical College, City of Greeley, Capital Markets Gateway, Trilogy Education, Synchrony, ChatterBlast Media LLC, Peloton, Signify, SharkNinja, Dimension Development Two, LLC, BlueModus, srcLogic, Uber, Alaska Airlines, Crisp Inc, ViaSat, KSL Broadcast Group, El Toro.com, Educational Testing Service (ETS), QC Supply, LLC, Solarity Credit Union, Amply Media, CANDY, Amex, Blizzard Entertainment, InspiHER Tech, Booz Allen Hamilton, Stream, Ardent Learning, Inc., Frontapp, Oracle, CVS Health, Teampay, Think Company, Fannie Mae, Cosmic Games ULC, Slalom Consulting, Northern Airframes, Sumo Logic, Filevine, STCU, NOKIA, HubSpot, Shoemaker Manufacturing Co., Dina, Lob, Starbucks, City of Mesa, AZ, The University of Texas Rio Grande Valley, United Systems and Software, Netpark Software LLC, Twisted Pixel Games, talentarchitect.com, Pinterest, FIS Global, Providence, GE Healthcare, Boomi, Moody's Corporation, Rockwell Automation, EagleView, Art Unlimited, ProviderTrust, InsideTracker ( Segterra ), Better Talent by Laveer & Co, EVS, RevaComm, Inspirato, Ford Motor Company, Tripadvisor, MathWorks, Taulia, ALMACO, LufCo, Tomorrow.io, Granicus, USRetina, Fandom, AccountantsWorld, Citizen, Woebot Health, The Linde Group, Intel, Walmart, Under Armour, Iowa Food Foundation, RELX, State Farm, Meltwater, DRT Strategies, Inc., Capital One - US, Doximity, Hennepin County, John Deere, Revint Solutions, Preston Harris Group, ORS Inc, ClarisHealth, Sony Electronics Inc, Washington, DC, SAE International, HGI Homesite Group Incorporated, Flock Safety, Electives, JazzHR, Accesso, Dots Technologies, GovernmentCIO LLC, Careers at Commonstock, Bonneville Seattle, AlphaSights Ltd., Publix, Addepar, STRATACACHE, Blink Health, E Source, documoto, MongoDB, S&P Global, THORLABS INC, Eckerd College, Converge Technology Solutions, DocuSign, Everlywell, Domo, Nymbl Systems, KINETIC ADVANTAGE LLC, Lightstep, Market 8, Institute for Justice, Kimetrica, The American Alpine Club, Vehicle.Software, Swoop, Katana Graph, Mosaic, realtor.com, Metrolina Nephrology Associates, Appex Innovation, Commonstock, Upfluence, ChargePoint, Digital Ocean Jobs, Cerence, SquareTrade, SiteCrafting, Inc, Augusta University, Link Solutions, Inc., Alignable, FullStory, Boston Scientific Corporation, Jackson National Life Insurance Company, LEGO, BISSELL Homecare, NBCUniversal, Medtronic, Everly Health, Finn Partners, Cvent, BlueCross BlueShield of Tennessee, Discover, WebFX, Inc.

User Experience Critical Capabilities

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Gerard Blokdijk

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