Process Improvement Critical Capabilities

person icon Gerard Blokdijk

Process Improvement Critical Capabilities



This eBook includes

Formats : PDF (Read Only)

Pages : 829

ISBN : AS-00100173

Language : English

About the Book

Book description

Look inside the Kanban: 

Assure your personnel identifies process improvement initiatives to support Commercial Business goals and revenue objectives, makes recommendations, and executes change to improve order management systems and processes to meet quality product delivery and (internal) customer service quality standards.

Benefits of the Process Improvement Kanban 

2292 Ready to use prioritized Process Improvement requirements:

  • What processes does your organization have in place to ensure that the improvement process is continuous and reflective? 
  • Do you have a quality review process or customer complaint tracking process that constantly seeks to improve performance and satisfaction? 
  • Are process improvement programs in place to identify and improve problems and defects? 
  • What process improvement actions do you take to improve or maintain first case start time accuracy? 
  • Do you have an automated process to measure and improve service delivery Key Performance Indicators? 
  • Does your organization have a process to improve the relevance of monitoring activities by tweaking collected logs, events and alerts? 
  • How does process mining help your organization to understand and improve the business processes? 
  • Are process improvement plans implemented to improve the emergency response process? 
  • What things need to be taken into consideration to ensure that your organization can maintain and improve the application development process in the future? 
  • Where do capital investment and process improvements geared towards environmental performance also improve overall performance, productivity, and profitability?   


The Art of Service has identified and prioritized 2292 Process Improvement critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Process Improvement roadmap:

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.
  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Aeratable, Basecamp, Monday.com, Atlassian, Trello etc.
  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.
  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it.  

Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 2292 Process Improvement critical capabilities and use cases, their prioritization, workflows, tagging and questions. The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like Monday.com, Atlassian, Smartsheet, Power BI, Asana, Aeratable etc. Also included is the Process Improvement critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. 

Table of contents:

About The Art of Service 

Process Improvement Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Process Improvement Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have #
Process Improvement Critical Capabilities

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Author Details

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Gerard Blokdijk

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