Information Systems Critical Capabilities

person icon Gerard Blokdijk

Information Systems Critical Capabilities



This eBook includes

Formats : PDF (Read Only)

Pages : 648

ISBN : AS-00100230

Language : English

About the Book

Book description

Look inside the Kanban:

Verify that your company provides a first level Cyber Security review of Information Technology (IT) solutions, IT upgrade proposals, business application development proposals, new IT implementation plans, operating system conversion plans, IT outsourcing plans, and related information systems change requests.  

Benefits of the Information Systems Kanban 

1756 Ready to use prioritized Information Systems requirements:

  • Are there established and implemented procedures to restrict system access to only authorized personnel based on need to know and to other information systems based on business function requirements? 
  • Does your organization have procedures in place to expeditiously remove identification, premises and information systems access for employees who has been terminated? 
  • Does your organization currently have procedures to regularly review records of information system activity, as audit logs, access reports, and security incident tracking reports? 
  • Have you reviewed the roles and responsibilities of System Owner, System Operator, and Data Custodian for the information and information systems within your System? 
  • Do you have physical and logical security controls around information systems and databases to avoid unauthorised access and detect/prevent potential data leakage? 
  • Do you conduct a production test of standby information systems on the backup site periodically in order to ensure smooth switching to the backup site in case of production system failure? 
  • Does your organization have a help desk group that offers advice and assistance to users of the information system for the handling and reporting of security incidents? 
  • Does the program have the internal controls, human capital, and information systems and other infrastructure it needs to reduce IPs to the levels your organization has targeted? 
  • Do your staff members have appropriate awareness, knowledge and skills to maintain the security of the network and information systems that support your delivery of essential services? 
  • Who will develop and manage your organizations information governance plan, information system security plan and data resilience or backup plan?   


The Art of Service has identified and prioritized 1756 Information Systems critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Information Systems roadmap.

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.
  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Airtable, Basecamp, Monday.com, Atlassian, Trello etc.
  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.
  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it.  

Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 1756 Information Systems critical capabilities and use cases, their prioritization, workflows, tagging and questions. 

The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like Monday.com, Atlassian, Smartsheet, Power BI, Asana, Airtable etc. 

 Also included is the Information Systems critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. 

Table of contents:

About The Art of Service 

Information Systems Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Information Systems Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have # 
Information Systems Critical Capabilities

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Author Details

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Gerard Blokdijk

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