Tutorialspoint

Customer Service Excellence - from customers to operations

How to deal with dissatisfied and angry customers and create a human and excellent service

Description

Answer these questions:

  • Do you struggle dealing with angry customers?

  • Do you customers love you?

  • Do your customer recommend you to their friends?

  • Do you feel you are always at the mercy of your customers?

You may think that it's a very hard task to get customers to actually love your company, that only big companies can achieve that you that it's simply unpractical for a business like yours, but guess what: it's not!

Customer Service Excellence can help your business thrive in many ways, like increasing sales, make your customers recommend you to others, comment and rate your company (helping your marketing team), and it ultimately make your customers even more open to your calls and to your proposals.

In this course Customer Service Excellence, you will learn not only what's an excellent customer service and learn and see new unique and amazing tools and frameworks, but also how to shape your own customer services guidelines and also how to create strategies that fit perfectly to your business and customers, so you can achieve an excellent service.

What's in it:

  1. Ten unique downloadable tools, ready to print

  2. There are almost 70 lessons, short and straight to the point

  3. More than 6 hours of content: the most complete course

  4. It's proven to be successful: it was built upon a face-to-face course

  5. Ten written exercises for you to reflect on your skills

  6. Watch it whenever you want and in the order you like

  7. 10 sections covering customer services from A to Z

  8. Support and interaction with the instructor

Goals

  • You will learn how to service EVERY customer with excellence, in an organized way
  • How to deal with unsatisfied customers, with a clear structure for answers
  • You'll have practical tools at your disposal in any moment for every situation
  • How to shape your customer service operations to excellence, modelling your business and structure
  • You''ll get feedback from me for every assignment on the course
  • In the end, you will better equipped to assume a leadership role on Customer Services

Prerequisites

  • None!
Show More

Curriculum

  • How to navigate through this course
    03:32
    Preview
  • Hello, I'll be your instructor!
    07:31
    Preview
  • What to expect when your customers are expecting
    06:57
  • Why does bad service happen
    06:21
  • The two things every customer need
    04:25
    Preview
  • TOOL: The Attention and Care Framework
  • INSTRUCTION: putting your personas into the framework
    06:15
Tutorialspoint
Tutorialspoint
Tutorialspoint
Tutorialspoint
Tutorialspoint
Tutorialspoint
Tutorialspoint
Tutorialspoint
Tutorialspoint
Tutorialspoint
Feedbacks
5.0
Course Rating
100%
0%
0%
0%
0%

    Feedbacks (1)

  • Tara Saylor
    Tara Saylor

Customer Service Excellence - from customers to operations
This Course Includes
  • 6 hours
  • 69 Lectures
  • 16 Resources
  • Completion Certificate
  • Lifetime Access
  • 30-Days Money Back Guarantee

Sample Certificate

Use your certification to make a career change or to advance in your current career. Salaries are among the highest in the world.

We have 30 Million registgered users and counting who have advanced their careers with us.

X

Sample Certificate