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Customer Service Excellence - from customers to operations

Created by Ivan Chagas, Last Updated 26-Nov-2020, Language:English

Customer Service Excellence - from customers to operations

How to deal with dissatisfied and angry customers and create a human and excellent service

Created by Ivan Chagas, Last Updated 26-Nov-2020, Language:English

What Will I Get ?

  • You will learn how to service EVERY customer with excellence, in an organized way
  • How to deal with unsatisfied customers, with a clear structure for answers
  • You'll have practical tools at your disposal in any moment for every situation
  • How to shape your customer service operations to excellence, modelling your business and structure
  • You''ll get feedback from me for every assignment on the course
  • In the end, you will better equipped to assume a leadership role on Customer Services

Requirements

  • None!

Description

Answer these questions:

  • Do you struggle dealing with angry customers?

  • Do you customers love you?

  • Do your customer recommend you to their friends?

  • Do you feel you are always at the mercy of your customers?

You may think that it's a very hard task to get customers to actually love your company, that only big companies can achieve that you that it's simply unpractical for a business like yours, but guess what: it's not!

Customer Service Excellence can help your business thrive in many ways, like increasing sales, make your customers recommend you to others, comment and rate your company (helping your marketing team), and it ultimately make your customers even more open to your calls and to your proposals.

In this course Customer Service Excellence, you will learn not only what's an excellent customer service and learn and see new unique and amazing tools and frameworks, but also how to shape your own customer services guidelines and also how to create strategies that fit perfectly to your business and customers, so you can achieve an excellent service.

What's in it:

  1. Ten unique downloadable tools, ready to print

  2. There are almost 70 lessons, short and straight to the point

  3. More than 6 hours of content: the most complete course

  4. It's proven to be successful: it was built upon a face-to-face course

  5. Ten written exercises for you to reflect on your skills

  6. Watch it whenever you want and in the order you like

  7. 10 sections covering customer services from A to Z

  8. Support and interaction with the instructor

Course Content

Ivan Chagas

Head of Education, UIUC, TEDx organizer, Duolingo, Top-tier Instructor

Ivan Chagas is event organizer since 2011, instructor for the last 4 years, both online and in-person, certified as Instructional Designer by University of Illinois-Champaign Urbana. A lot fo experience in customer services, leadership and training people, with over 4,000 students in his courses and 20k followers on Linkedin.