Customer Service
It takes months to find a customer, one second to lose one
Updated on Sep, 2023
Language - English
Course Description
Customer service fosters customer loyalty and increases the amount a customer invests in your company. It also generates the much-coveted word-of-mouth advertising for your company. Our Customer Service course sets you up to:
- Evaluate and anticipate different types of customer interactions
- Master in-person and over-the-phone clientele management
- Handle irate customers and reading stress-triggering situations and determining the best outcome
- Go the extra mile for customers by attaining remarkable comprehension levels of Emotional Intelligence and Psychology of Human Functioning
- Deal with situations in a holistic approach
Curriculum
Check out the detailed breakdown of what’s inside the course
Customer Service
2 Lectures
-
Getting Started
01:11
01:11
-
Downloadable resources
Who We Are and What We Do
2 Lectures
Establishing Your Attitude
2 Lectures
Identifying and Addressing Their Needs
2 Lectures
Generating Return Business
2 Lectures
In-Person Customer Service
2 Lectures
Giving Customer Service over the Phone
2 Lectures
Providing Electronic Customer Service
2 Lectures
Recovering Difficult Customers
2 Lectures
Understanding When to Escalate
2 Lectures
Ten Things You Can Do To WOW Every Time
3 Lectures
Instructor Details
Stone River eLearning
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