Customer Service Management Course
This course on customer service management provides an in-depth understanding of how to effectively manage customer relationships.
Updated on May, 2024
Language - English
Lectures -4
Duration -36 mins
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Course Description
This course on customer service management provides an in-depth understanding of how to effectively manage customer relationships. It covers various aspects such as customer satisfaction, customer experience, customer loyalty, customer engagement, and customer retention. The course is designed to teach the importance of customer service for businesses and how to build better customer relationships.
Key Highlights:
- Learn how to effectively manage customer relationships
- Understand the importance of customer service for businesses
- Discover methods to improve customer satisfaction, loyalty, and engagement
- Explore strategies for retaining customers and building long-term relationships
Goals
What will you learn in this course:
- Understand customer service management
Learn the key concepts of customer service management, its importance for businesses, and the various metrics used to evaluate customer service effectiveness.
- Improve customer satisfaction and loyalty
Discover methods to improve customer satisfaction, loyalty, and engagement by understanding customer needs and preferences, providing personalized solutions, and exceeding customer expectations.
- Build long-term customer relationships
Explore strategies for retaining customers and building long-term relationships such as proactive communication, anticipating customer needs, and creating a positive brand image.
Curriculum
Check out the detailed breakdown of what’s inside the course
Customer Service Management
4 Lectures
-
Swot Analysis
03:38
03:38
-
Customer service
09:44
09:44
-
Factors of customer service
10:09
10:09
-
Tips for solving customer problem
12:41
12:41
Instructor Details
Human & Emotion Learning
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