Conflict That Builds Instead of Destroys
Master the art of repurposing conflict in a way that builds relationships in the workplace, and maximizes productivity in this course taught by expert executive leadership trainer Carol Marzouk.
Updated on Sep, 2023
Language - English
Course Description
Employees spend approximately three hours a week involved in a conflict of some kind (*CPP). That's a full day of productivity each month, and 2.5 weeks a year going towards arguing instead of collaboration.
This course provides an understanding as to why some people spend so much time focusing on things that don't serve them, and how we can all use conflict to build instead of destroying relationships.
Goals
What will you learn in this course:
- How do I resolve conflict in a way that moves the relationship forward?
- What are the different styles of conflict and which one works best for me?
- Why so some people "see" and experience something so different than what we do in the same situation?
Prerequisites
What are the prerequisites for this course?
- No Requirements
Curriculum
Check out the detailed breakdown of what’s inside the course
HOW TO RESOLVE CONFLICT
5 Lectures
-
If We Had A Penny For Each Hour We Spend On It!
04:01
04:01
-
Iceberg: What You See vs. What I Believe, Think, and Feel
02:27
02:27
-
Resolve and Rebuild: Phase 1
03:44
03:44
-
Resolve and Rebuild: Phase 2
03:09
03:09
-
What Do I Do Next?
00:34
00:34
Instructor Details
Ken Burke
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