Conflict Management at Work: Real World Strategies & Tools

person icon Mike Clayton

Conflict Management at Work: Real World Strategies & Tools

A Practical Introduction to Workplace Conflict Management for Managers and Supervisors

updated on icon Updated on Sep, 2023

language icon Language - English

person icon Mike Clayton

architecture icon Business,Conflict Management


30-days Money-Back Guarantee

Training 5 or more people ?

Get your team access to 19,000+ top Tutorialspoint courses anytime, anywhere.

Course Description

Conflict is an inevitable part of working life. And it's not always bad.

But, often, it is. It can be stressful, harm productivity, spoil working relationships, and lead to damaging behaviors.

And, if you have any level of responsibility as a team leader, supervisor, or manager, fixing it may well be down to you.

As a manager or a leader, conflict management is a part of your job!

So you need the tools to deal with conflict at work.
And this course will give you them.

More than that, you'll learn how and why conflict arises, and how to minimize it before it takes hold.

Here are the main conflict management topics you'll cover:

  • The sources of conflict

  • How to listen

  • The effect of personalities on conflict

  • The ways people resist imposed ideas

  • The signs and stages of conflict escalation

  • The steps for de-escalating conflict

  • Strategies for resolving conflict

  • Five ways to handle conflict 

  • How to recover a broken (workplace) relationship

Ongoing Project: Your Conflict Log
During the course, your project will be to keep and share aspects of your Conflict Log. You will create a record of your observations, successes, and struggles. Other students and your tutor will support you, endorse your successes, and help you with your questions.  

Prior Experience
The only prior experience you need is daily life. If you’ve been a hermit or in long-term peaceful coexistence with all your fellow human beings, you won’t need this course.

  However, the people who may find this most valuable are those who experience conflict in the workplace, and especially those in supervisory or management roles. 

Your Tutor
Your tutor is Dr. Mike Clayton. As a senior manager at international consulting firm, Deloitte, Mike had to deal with conflict among staff, and with clients, and even among clients. But more important, as a senior representative of his firm and a program leader, he needed to avoid escalation of conflict.

Now, as a trainer and facilitator, he has been applying what he learned and teaching it to others. This course represents 15 years' experience of what tools students find most helpful, and 25 years experience in business, managing conflicts large and small.

We have you covered
However, it's not all been plain sailing. Three times in 25 years, Mike has had to use his own 'Breakdown Routine' to the breakdown of a professional relationship. Three times it worked. And managers and leaders he has coached have used it with equal success.

So, you see, we have you covered. This course will give you the tools to:

  • Prevent conflict

  • Reduce and reverse its escalation

  • Handle full blown conflict

  • and... recover from the effects of a conflict-induced relationship breakdown.

Your Unconditional, No-questions, 30-Day Guarantee

Enroll Now
Enroll for this course now, so you can start to regain control of your life straight away.

Who this course is for:

  • Managers and supervisors at all levels


What will you learn in this course:

  • Recognize the signs of conflict early, so you have a chance to stop it
  • Reduce the incidence of conflict, by listening well
  • Understand how conflict escalates, so you can stay calm and stop the escalation
  • De-escalate conflict, so you bring your relationship back to normal
  • Resolve conflict, using a variety of strategies and tactics
  • Develop your resistance to being drawn into conflict


What are the prerequisites for this course?

  • No pre-requisites. If you're in the world of work, or soon to enter it, you're ready for this course.
Conflict Management at Work: Real World Strategies & Tools


Check out the detailed breakdown of what’s inside the course

Introduction to Your Conflict Management Course
3 Lectures
  • play icon Conflict Management Promo 02:27 02:27
  • play icon Welcome to the Course 02:55 02:55
  • play icon What are Conflict and Conflict Management? 03:08 03:08
Understand the Keys to Conflict
3 Lectures
How Misunderstandings Arise... and the Solution
3 Lectures
Personality Types in Conflict
3 Lectures
Escalation of Conflict
3 Lectures
De-escalating Conflict
6 Lectures
Closing Section
2 Lectures

Instructor Details

user profile image

Mike Clayton

Course Certificate

User your certification to make a career change or to advance in your current career. Salaries are among the highest in the world.

sample Tutorialspoint certificate

Our students work
with the Best

Related Video Courses

View More

Annual Membership

Become a valued member of Tutorials Point and enjoy unlimited access to our vast library of top-rated Video Courses

Subscribe now
People having fun around a laptop

Online Certifications

Master prominent technologies at full length and become a valued certified professional.

Explore Now
People having fun around a laptop

Talk to us