ComputerCavalry: IT Help Desk Ticketing System Training!
Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
Updated on Sep, 2023
Language - English
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
What will you learn in this course:
- Students will gain the required knowledge to properly create and manage customer support tickets
What are the prerequisites for this course?
- Internet and Computer
Check out the detailed breakdown of what’s inside the course
- ComputerCavalry: Intro to Creating and Managing IT Tickets 02:19 02:19
- ComputerCavalry: Creating a new Ticket 10:04 10:04
- ComputerCavalry: Trust but Verify 07:41 07:41
- ComputerCavalry: Details, Details, DETAILS! 08:41 08:41
- ComputerCavalry: IT Task 07:32 07:32
- ComputerCavalry: IT KnowledgeBase 05:59 05:59
- ComputerCavalry: Generating Reports on Tickets 03:32 03:32
User your certification to make a career change or to advance in your current career. Salaries are among the highest in the world.
Our students work
with the Best
Related Video CoursesView More
Become a valued member of Tutorials Point and enjoy unlimited access to our vast library of top-rated Video CoursesSubscribe now
Master prominent technologies at full length and become a valued certified professional.Explore Now