ComputerCavalry: IT Help Desk Ticketing System Training!

person icon Korey Sheppard

ComputerCavalry: IT Help Desk Ticketing System Training!

Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!

updated on icon Updated on Sep, 2023

language icon Language - English

person icon Korey Sheppard

architecture icon IT & Software,IT Certification,CompTIA A+


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Course Description

In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class! 


What will you learn in this course:

  • Students will gain the required knowledge to properly create and manage customer support tickets


What are the prerequisites for this course?

  • Internet and Computer
ComputerCavalry: IT Help Desk Ticketing System Training!


Check out the detailed breakdown of what’s inside the course

7 Lectures
  • play icon ComputerCavalry: Intro to Creating and Managing IT Tickets 02:19 02:19
  • play icon ComputerCavalry: Creating a new Ticket 10:04 10:04
  • play icon ComputerCavalry: Trust but Verify 07:41 07:41
  • play icon ComputerCavalry: Details, Details, DETAILS! 08:41 08:41
  • play icon ComputerCavalry: IT Task 07:32 07:32
  • play icon ComputerCavalry: IT KnowledgeBase 05:59 05:59
  • play icon ComputerCavalry: Generating Reports on Tickets 03:32 03:32

Instructor Details

Korey Sheppard

Korey Sheppard

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