ComputerCavalry: IT Help Desk Ticketing System Training!
Learn how to properly create, document and submit tickets for Remedy, Zoho Desk, ZenDesk, ManageEngine, & ServiceNow!
Updated on Sep, 2023
Language - English
Course Description
In this class you will be instructed in the various ways to successfully create and submit great customer support tickets. Although this course is primarily geared toward IT professionals the lessons instructed in this course can be used in any customer support field. Creating a ticket, Task, and proper ticket details are just of the few topics covered in this class!
Goals
What will you learn in this course:
- Students will gain the required knowledge to properly create and manage customer support tickets
Prerequisites
What are the prerequisites for this course?
- Internet and Computer
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
7 Lectures
-
ComputerCavalry: Intro to Creating and Managing IT Tickets
02:19
02:19
-
ComputerCavalry: Creating a new Ticket
10:04
10:04
-
ComputerCavalry: Trust but Verify
07:41
07:41
-
ComputerCavalry: Details, Details, DETAILS!
08:41
08:41
-
ComputerCavalry: IT Task
07:32
07:32
-
ComputerCavalry: IT KnowledgeBase
05:59
05:59
-
ComputerCavalry: Generating Reports on Tickets
03:32
03:32
Instructor Details
Korey Sheppard
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