Cisco Unity Connection Voicemail Server Administration

person icon Navidut Tauhid

Cisco Unity Connection Voicemail Server Administration

Master Cisco Unity Connection Administration, Users, Call Handlers, Auto Attendant etc

updated on icon Updated on Sep, 2023

language icon Language - English

person icon Navidut Tauhid

architecture icon IT & Software,Cisco,Network & Security


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Course Description

Cisco Unity Connection is one of the most famous unified messaging and voicemail solution that provides users with flexible unified messaging, directory services, basic IVR and auto attendant features.

Cisco Unity Connection servers are highly in demand application which provides a set of tools for administering, monitoring, and troubleshooting the Unified Messaging Voicemail system. The tools that enable the system administrators to provision the Unity Connection server and provide feature rich services, such as integrated voice messaging and audio text application for enterprise level businesses.

As per Cisco,  Unity Connection boasts a comprehensive feature set that includes numerous benefits, some of which are listed below.

Fast, Flexible User Access to Messages

Users can save time and increase productivity with quick and efficient access to messages, from the devices and applications they use, delivered in the format they want. Unity Connection supports audio messaging, speech to text message transcription, as well as video greetings, video auto attendants, and phone to phone video messaging.

Simple and Cost-Effective Administration and Management

Unity Connection is virtualized, flexible, and easily integrated into diverse network and application environments.

Unity Connection is managed (including provisioning, service activation, monitoring, performance analysis and reporting, upgrade and migration management, and license management) by Prime Collaboration. This same application manages the entire Cisco voice and video deployment.

Highly Secure, Scalable, and Compliant

Flexible in size and scale, Unity Connection is the unified messaging solution consistently selected by mid-size and global corporations, government agencies, and the security conscious since 2005.

Who this course is for:

  • Beginner to Intermediate Cisco Unified Communication Administrators
  • Auto Attendant and IVR Developers
  • Call Center Administrators
  • Small to Large Enterprises
  • Unified Communication Administrators, Architects
  • Network Engineers


What will you learn in this course:

  • Cisco Unity Connection Server Administration

  • Cisco Personal Communications Assistant, Web Inbox

  • Cisco Unity Connection Administration User Interface

  • Configuring voice messaging for each user

  • Configuring telephony in Unity Connection

  • Configuring voice messaging and an email account for each user

  • Creating Users in 4 different ways including BAT

  • Phone System, Port Group, Ports

  • Call Flow, MWI, Voicemail Profile, Voicemail Pilot

  • Caller Input, Call Transfer Rules, Schedules, Holiday Greeting

  • Greetings, Voicemail Setup

  • Auto Attendant Setup

  • Call Management Handlers: System Call Handlers, Directory Handlers

  • Unified Messaging Service

  • Call Routing Rules - Direct and Forwarded Routing Rules

  • Are there any course requirements or prerequisites?

  • Basic Knowledge of Cisco Unified Communication Manager


What are the prerequisites for this course?

  • Basic Knowledge of Cisco Unified Communication Manager

Cisco Unity Connection Voicemail Server Administration


Check out the detailed breakdown of what’s inside the course

Welcome and Thanks!
1 Lectures
  • play icon Welcome and Thanks for Enrolling. 02:20 02:20
Cisco Unity Connection - Voicemail Server Administration
7 Lectures
Cisco Unity Connection Installation
3 Lectures
CUCM / Call Manager and CUC Voicemail Integration- with SCCP/SIP Protocol
2 Lectures
Thanks and Good Bye
1 Lectures

Instructor Details

Navidut Tauhid

Navidut Tauhid

UCC and CC Expert

Cısco and Mıcrosoft Unıfıed Communıcatıon and Collaboratıon and Contact Center Architect.

AWS Solution Architect, Azure Administrator, GCP Quest by Qwiklabs, CCIE Written, CCVP, CCNA, Cisco Unified Contact Centre Express Specialist, Cisco Unity Connection Specialist.

More than 15 years of experience in managing VoIP, Networking; System Administration; Helpdesk Management, Technical Support, and Project Execution. Experience in setting up and managing VoIP, wide area networks, and administering network devices.

Adept at mapping client’s requirements, custom designing solutions, and troubleshooting for complex information VoIP network management.

Rich experience on UC Products like CCM, UCCX and UCCE, Cisco Voice Gateways and Unity Connection, Skype For Business, MS-Teams, Amazon Connect, AWS, Azure, GCP Cloud, Data Center, etc.

Insightful knowledge in VMWare Virtualization.

Domain expertise in installing, administering Windows System Solutions. Insightful knowledge in VoIP Server Management and VoIP Network Planning.

Excellent communication and interpersonal skills with proven abilities in resolving complex VoIP networking-related issues.

Strong communication, collaboration, and team-building skills with deftness in training and supporting end-users as well as developing technical staff to achieve performance objectives.

Course Certificate

User your certification to make a career change or to advance in your current career. Salaries are among the highest in the world.

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Mukesh Kumar

very nice videos

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