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Cisco Unity Connection Voicemail Server Administration
Master Cisco Unity Connection Administration, Users, Call Handlers, Auto Attendant etc
IT & Software,Cisco,Network & Security
Lectures -14
Duration -4 hours
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Course Description
Cisco Unity Connection is one of the most famous unified messaging and voicemail solution that provides users with flexible unified messaging, directory services, basic IVR and auto attendant features.
Cisco Unity Connection servers are highly in demand application which provides a set of tools for administering, monitoring, and troubleshooting the Unified Messaging Voicemail system. The tools that enable the system administrators to provision the Unity Connection server and provide feature rich services, such as integrated voice messaging and audio text application for enterprise level businesses.
As per Cisco, Unity Connection boasts a comprehensive feature set that includes numerous benefits, some of which are listed below.
Fast, Flexible User Access to Messages
Users can save time and increase productivity with quick and efficient access to messages, from the devices and applications they use, delivered in the format they want. Unity Connection supports audio messaging, speech to text message transcription, as well as video greetings, video auto attendants, and phone to phone video messaging.
Simple and Cost-Effective Administration and Management
Unity Connection is virtualized, flexible, and easily integrated into diverse network and application environments.
Unity Connection is managed (including provisioning, service activation, monitoring, performance analysis and reporting, upgrade and migration management, and license management) by Prime Collaboration. This same application manages the entire Cisco voice and video deployment.
Highly Secure, Scalable, and Compliant
Flexible in size and scale, Unity Connection is the unified messaging solution consistently selected by mid-size and global corporations, government agencies, and the security conscious since 2005.
Who this course is for:
- Beginner to Intermediate Cisco Unified Communication Administrators
- Auto Attendant and IVR Developers
- Call Center Administrators
- Small to Large Enterprises
- Unified Communication Administrators, Architects
- Network Engineers
Goals
What will you learn in this course:
Cisco Unity Connection Server Administration
Cisco Personal Communications Assistant, Web Inbox
Cisco Unity Connection Administration User Interface
Configuring voice messaging for each user
Configuring telephony in Unity Connection
Configuring voice messaging and an email account for each user
Creating Users in 4 different ways including BAT
Phone System, Port Group, Ports
Call Flow, MWI, Voicemail Profile, Voicemail Pilot
Caller Input, Call Transfer Rules, Schedules, Holiday Greeting
Greetings, Voicemail Setup
Auto Attendant Setup
Call Management Handlers: System Call Handlers, Directory Handlers
Unified Messaging Service
Call Routing Rules - Direct and Forwarded Routing Rules
Are there any course requirements or prerequisites?
Basic Knowledge of Cisco Unified Communication Manager
Prerequisites
What are the prerequisites for this course?
Basic Knowledge of Cisco Unified Communication Manager
Curriculum
Check out the detailed breakdown of what’s inside the course
Welcome and Thanks!
1 Lectures
- Welcome and Thanks for Enrolling. 02:20 02:20
Cisco Unity Connection - Voicemail Server Administration
7 Lectures
Cisco Unity Connection Installation
3 Lectures
CUCM / Call Manager and CUC Voicemail Integration- with SCCP/SIP Protocol
2 Lectures
Thanks and Good Bye
1 Lectures
Instructor Details
Navidut Tauhid
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