Cisco Packaged Contact Center Enterprise PCCE Administration

Packaged CCE is a predesigned deployment model of Cisco Unified Contact Center Enterprise. With Packaged CCE, businesses can enjoy the advantages of a smaller hardware footprint and reduced time to install and configure. Key differentiators of Packaged CCE are its simplified management interface and workflows, which provide a fast, efficient user experience for contact center agents, supervisors, and administrators. Packaged CCE is an open platform by design and provides a variety of open interfaces for custom integrations.

Packaged CCE includes a comprehensive feature set out-of-the-box from the following industry-leading products:

Cisco Unified Contact Center Enterprise (to enable omnichannel customer journeys)

Cisco Unified Customer Voice Portal (for speech-enabled self-service)

Cisco Unified Intelligence Center (for comprehensive reporting)

Cisco Finesse web-based agent/supervisor desktop

Key media capabilities of Packaged CCE include:

Support for inbound and outbound voice

Built-in email and chat

Social media customer care

Support for inbound video

Audio and video recording

Powerful application programming interfaces for integrating task and outbound routing

Packaged CCE's usability advantages include:

Blade server support

Web-based administration

Simplified log collection and trace level management

Built-in real-time system health check

Live data real-time reporting

Business benefits of Packaged CCE include:

Enhanced customer experiences through all contact channels

Optimized engagement with mobile and video callers

Cost reduction by using your existing communications infrastructure

Increased employee productivity and lower support costs

Flexible addition of new capabilities through standard web APIs

Who this course is for:

• CCNA, CCNP, Voip Administrators, Unified Communication Administrators, Call Centre Specialist, Call Centre Supervisors, Anyone interested in learning Cisco Contact Center Administration.