Cisco IM and Presence (IM & P) Server Administration

person icon Navidut Tauhid

Cisco IM and Presence (IM & P) Server Administration

Master Cisco Unified Communications Manager IM & Presence Administration

updated on icon Updated on Sep, 2023

language icon Language - English

person icon Navidut Tauhid

architecture icon IT & Software,IT Certification


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Course Description

Cisco Unified Communications Manager IM & Presence is highly in demand server which provides true Unified Communication functionalities and rich features like Instant Messaging, Presence Status of the users, File Sharing, Screen Sharing, Remote Controlling etc. With GUI and CLI interface for administering, monitoring, and troubleshooting the Unified Communications Manager IM & Presence system.

Cisco Unified Presence is a standards-based enterprise platform that brings people together in and across organizations in the most effective way. This open and extensible platform facilitates the highly secure exchange of presence and instant messaging (IM) information between Cisco Unified Communications and other applications.

IM and Presence Service delivers enhanced enterprise IM features, including group chat, persistent chat, and IM logging, along with a suite of business-to-business and business-to-consumer IM and presence open federations.

IM and Presence Service lays the foundation to deliver enterprise IM and Cisco rich, network-based presence-enabled collaboration capabilities. Customers deploying Cisco Unified Communications Manager can then view the presence status or availability of the people they want to communicate with, exchange instant messages with these individuals, and escalate to a voice and video call or a rich collaborative session.

IM and Presence Service natively supports standards-based Extensible Messaging and Presence Protocol (XMPP) and SIP for Instant Messaging and Presence Leveraging Extensions (SIP/SIMPLE). As part of this dual-protocol capability, IM and Presence Service offers customers a choice of either rich-featured Cisco Jabber Unified Communications clients or any third-party XMPP-compliant IM and presence client.

Who this course is for:

  • Beginner to Intermediate Cisco Unified Communication Administrators
  • Unified Communication Administrators, Consultants and Architects
  • Network Engineers


What will you learn in this course:

  • Cisco Instant Messaging (IM) Presence Administration

  • CUCM and IM and Presence Integration

  • TFTP and UDS Configuration in IM and Presence Server

  • Cisco UC Service for Jabber Endpoints

  • Jabber Registration

  • Jabber Customization

  • Jabber Calling, Instant Messaging, File Sharing, Screen Capture Sharing

  • Remote Control

  • Contact Management


What are the prerequisites for this course?

  • Understanding of Cisco Unified Communication Manager (CUCM) Administration

Cisco IM and Presence (IM & P) Server Administration


Check out the detailed breakdown of what’s inside the course

Welcome and Thanks
1 Lectures
  • play icon Introduction 01:17 01:17
Overview of this Cisco IM and Presence Administration GUI and CLI
1 Lectures
Configuration of Cisco IM and Presence Server
9 Lectures
Troubleshooting IM and Presence Related Issues
1 Lectures

Instructor Details

Navidut Tauhid

Navidut Tauhid

UCC and CC Expert

Cısco and Mıcrosoft Unıfıed Communıcatıon and Collaboratıon and Contact Center Architect.

AWS Solution Architect, Azure Administrator, GCP Quest by Qwiklabs, CCIE Written, CCVP, CCNA, Cisco Unified Contact Centre Express Specialist, Cisco Unity Connection Specialist.

More than 15 years of experience in managing VoIP, Networking; System Administration; Helpdesk Management, Technical Support, and Project Execution. Experience in setting up and managing VoIP, wide area networks, and administering network devices.

Adept at mapping client’s requirements, custom designing solutions, and troubleshooting for complex information VoIP network management.

Rich experience on UC Products like CCM, UCCX and UCCE, Cisco Voice Gateways and Unity Connection, Skype For Business, MS-Teams, Amazon Connect, AWS, Azure, GCP Cloud, Data Center, etc.

Insightful knowledge in VMWare Virtualization.

Domain expertise in installing, administering Windows System Solutions. Insightful knowledge in VoIP Server Management and VoIP Network Planning.

Excellent communication and interpersonal skills with proven abilities in resolving complex VoIP networking-related issues.

Strong communication, collaboration, and team-building skills with deftness in training and supporting end-users as well as developing technical staff to achieve performance objectives.

Course Certificate

User your certification to make a career change or to advance in your current career. Salaries are among the highest in the world.

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