Certified Security Awareness 2, (CSA2), a certification course is intended for anyone that uses a computer on the internet. Attendees will learn the security threats inherent to today’s workplace as well as the countermeasures associated with these attacks.

Employees will learn that the weakest link in any security program is a poorly trained department. The Certified Security Awareness 2 (CSA2), course teaches general security awareness as well as how to develop a strong security culture within your company’s community. The Social Engineering portion of the class is designed to teach the participants the skills used by Social Engineers to facilitate the extraction of information from an organization using technical and non-technical methods.

Customer service is a crucial part of anyone's skill set, and this course gives you insight into how to offer the right kind of support. The course's exploration of wireless networks, mobile technology, and tailored deployment for end users is one of my favorites.