Capacity and Availability ITIL - how to optimise and set up
A no nonsense guide to setting up capacity and availability services in your organization
Updated on May, 2024
Language - English
ITIL Certification,Management Other
Lectures -7
Resources -2
Duration -1.5 hours
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Course Description
Interested in a career in capacity and availability?
Already running these services but want some guidance on how they could be optimized?
THIS COURSE IS FOR YOU!
ITIL Capacity & Availability is often merged with other roles to achieve the outcomes of the service. However if done right can be a full time role in itself that brings the organization some strong return on investments.
My focus is always on practical application rather than ITIL theory. The services I create have ITIL principles in mind, so the course focusses on actual set up of services, along with considering how your service sits not only as a 'technical' role, but is a conduit to business and can provide a strong business support value when looking for cost saving opportunities.
I hope you enjoy the course!
Goals
What will you learn in this course:
1. How you would start up this service in an organization - starting from manual ways of working.
2. What discovery work you should do to understand the scale of your job
3. Make you think about logistics- how are you going to get data? What data is valuable?
4. The course will also focus on strategic considerations to - where is your service going and how are you going to road map it.
5. There is also some policy and process considerations to.
Prerequisites
What are the prerequisites for this course?
No pre requisites but basic IT understanding would help.
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
1 Lectures
-
What does ITIL say about capacity and availability
13:38
13:38
Understanding the ask and formalizing it
3 Lectures
Getting set up
3 Lectures
Instructor Details
Mark Grey
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