Business Letters

person icon Luis Fernando Camargo

4.3 ★★★★ ★

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Business Letters

Name: Business Letters
Rating: 4.3 (112 reviews)
Author: Luis Fernando Camargo

Knowledge is the unique source of understanding, wisdom, and innovation.

updated on icon Updated on May, 2024

language icon Language - English

person icon Luis Fernando Camargo

English [CC]

category icon Business Fundamentals,Business English,Business Communication

Lectures -140

Resources -132

Duration -9 hours

4.3 ★★★★ ★

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Course Description

In today's fast-paced and interconnected business world, effective communication is paramount. The way you convey information can make a lasting impact on your professional image, success, and relationships with clients and colleagues alike. That's why we are thrilled to present our comprehensive Business Letters Course, designed to equip you with the essential skills to craft polished and persuasive business correspondence.

Whether you're a seasoned professional seeking to enhance your communication prowess or an aspiring entrepreneur looking to build a strong foundation, this course caters to all levels of expertise. Through engaging lectures, and real-world examples, you will learn the art of composing powerful business letters that leave a lasting impression.

We have to think about the tone we want to convey. It is crucial to look at what I want them to understand. You really need to think about the response that you're going to get from the person as they read it. That is the most important because the written word is a lot different than the spoken word because there is no real way that they can see your reactions so what I try to do is write something, read it a few times, maybe put it away for a little while. It is very important and make sure to take a second look.

Learn how to develop good letters suche as, Thank you letters.

Complaint letters.

Apology letters.

Office memorandum.

Welcome letters.

Request letters.

Announcement letters.

Termination letters.

...and more.

If you leave somebody with questions it diminishes your credibility.

Goals

What will you learn in this course:

Learn to convey information clearly and succinctly in business letters in professional tone.
Develop a professional and courteous tone suitable for business communication.
Understand and apply standard formatting for business letters.
Identify the purpose of each letter and tailor the content accordingly.
Consider the needs and interests of the target audience when writing.
Create compelling introductions and appropriate closings.
Utilize formal language and avoid colloquialisms or slang.
Be able to write different types of business letters for various situations.
By focusing on these course goals, participants can become proficient in writing effective business letters that make a positive impact on their professional relationships and outcomes.

Prerequisites

What are the prerequisites for this course?

Basic English Language Proficiency - A solid grasp of the English language, including grammar, vocabulary, and sentence structure.
Being able to understand and interpret various types of texts will aid in comprehending different business letter styles and formats.
Basic writing skills, such as composing coherent paragraphs and organizing ideas, will be helpful when crafting business letters.
Basic computer skills, including word processing and email usage, will be necessary for drafting and sending business letters electronically.
Developing research skills will help gather relevant information for specific types of business letters, such as inquiry letters or proposals.
Being a good listener will help understand the needs and concerns of the letter recipients, enabling you to tailor your communication appropriately.

Curriculum

Check out the detailed breakdown of what’s inside the course

Business Letters - Technical
140 Lectures

Business Letters Talk 05:54 05:54
How To Write - Skills 08:59 08:59
ICC - International Chamber Of Commerce - A Brief History 03:34 03:34
Letterhead - One 05:04 05:04
Letterhead - Two 08:50 08:50
Letterhead - Three 07:00 07:00
Before Writing 05:41 05:41
Before Writing - Plan 06:24 06:24
Vocabulary For Business Letters - One 06:02 06:02
Vocabulary For Business Letters - Two 10:00 10:00
Business Acronyms 04:59 04:59
INCOTERMS I 04:19 04:19
INCOTERMS II 05:53 05:53
Starting - Opening The Letter 03:15 03:15
Useful Expressions 05:02 05:02
Making A Request 03:08 03:08
Referring To Previous Contact 04:53 04:53
Prices And Referring To Payment 03:32 03:32
Referring To The Future 04:10 04:10
Orders 05:19 05:19
Enclosing Documents And Offering Help 04:08 04:08
Complaining And Apologizing 04:11 04:11
Giving Good And Bad News 02:48 02:48
General Enquiry And Request For A Brochure 02:18 02:18
Request For Prices And Price List 02:45 02:45
Request Information On Quality And Guarantees And Request Information On Quantity And Size 02:12 02:12
Request For Samples And Trial Sipment 03:45 03:45
Enquiry About Terms Of Delivery And Reply To Request For Offer 02:32 02:32
Sale On Approval And Enquiry About A Special Offer 03:20 03:20
Offer Impossible 02:26 02:26
Offer As Requested In Enquiry 02:49 02:49
Discounts And Additional Charges And Validity Of The Offer 02:46 02:46
Quality And Guarantee 02:57 02:57
Reply To Offer - Negative And Positive 02:16 02:16
Quantities And Sizes Packing 02:19 02:19
Differences In Packing 02:57 02:57
Delivery Time 02:26 02:26
Differences In Terms Of Delivery 02:54 02:54
Qualified Offer 02:44 02:44
Minimum Amount / Unsolicited Offer 02:08 02:08
Request For Modification Of Offer 04:06 04:06
Transport To Warehouse 02:19 02:19
Referral To A Business Associate 02:30 02:30
Refusals / Confirmations 01:50 01:50
Deliver / Enquiry 02:39 02:39
Despatch / Placing Orders 03:23 03:23
Request For Insurance / Terms Of Payment 03:23 03:23
Cash Payment / Bank Transfer 02:04 02:04
Cheque And Bill Of Exchange 03:14 03:14
Place Of Jurisdiction / Collection 02:15 02:15
Placing An Order / Quantity 03:14 03:14
Invoicing 02:22 02:22
Confirmation Of Receipt Of Goods / Confirmation Of Receipt Of Payment 03:12 03:12
Reminder Of The Order Widrawal Of Withdrawal 02:16 02:16
Withdrawal From Contract 03:13 03:13
Delay In Delivery 01:53 01:53
Complaints – Difference In Quantity 04:32 04:32
Apology For Delay 03:09 03:09
Legal Matters 03:42 03:42
Letters On Special Occasions - Letter Of Thanks 02:08 02:08
Letters On Special Occasions - Christmas And New Year / Letter Of Condolence 02:43 02:43
Change Company Address / Telephone Number 01:36 01:36
Exhibitions 02:05 02:05
Hotel Correspondence 03:19 03:19
Hotel Bills - Correspondence With Banks 03:11 03:11
Air Freight 03:05 03:05
Request For Reference From A Partner 03:29 03:29
Request For Reference From A Third Party 04:03 04:03
Reply To Request For References - Favorable Reference 03:03 03:03
Reply To Request For References – Negative Reference 02:47 02:47
Reference Cannot Be Provided 03:05 03:05
Hotel Communication - One 03:40 03:40
Hotel Communication - Two 06:02 06:02
Hotel Communication - Individual Reservation 05:41 05:41
Reply From A Hotel - Refusal 05:51 05:51
Hotel Communication - Favorable Response 04:48 04:48
Letter Of Application For A Job 03:55 03:55
Invitation To Attend An Interview 03:10 03:10
Taking On An Employee 05:12 05:12
Rejection Of Application 05:01 05:01
Lay Off An Employee 05:12 05:12
RFO - Request For Offer - One 05:15 05:15
RFO - Request For Offer - Two 03:00 03:00
RFO - Request For Offer - Three 07:14 07:14
Answer To RFO - Rejection - One 06:33 06:33
Answer To RFO - Rejection - Two 02:31 02:31
Offer As Requested In Enquiry - One 08:05 08:05
Offer As Requested In Enquiry - Two 06:27 06:27
Answer To RFO - Rejection - Three 05:55 05:55
Answer To RFO - Rejection - Four 06:19 06:19
Offer As Requested In Enquiry - Three 06:33 06:33
Offer As Requested In Enquiry - Four 07:34 07:34
Offer Differs From Enquiry 05:06 05:06
Unsolicited Offer - One 04:46 04:46
Unsolicited Offer - Two 05:36 05:36
Unsolicited Offer - Three 05:36 05:36
Answer To Offer - Negative Answer 02:33 02:33
Answer To Offer - Positive Answer 02:54 02:54
Answer To Offer - Request The Offer To Be Changed 02:38 02:38
Answer to Offers - Request To Change Refused 03:06 03:06
Answer To Offer - Request Granted 02:49 02:49
Answer To Offer - Confirmation Of Receipt 03:30 03:30
Terms - Delivery 05:17 05:17
Terms - Insurance 03:23 03:23
Terms - Packing 08:19 08:19
Terms - Quantity 04:50 04:50
Terms - Storage 02:56 02:56
Terms - Payment 03:03 03:03
Announcement Of A Visit 03:54 03:54
Announcement Of A Visit -Confirmation 03:04 03:04
Birthday 03:20 03:20
Invitation To An Exhibition 03:22 03:22
Invitation To An Exhibition Accepted 02:18 02:18
Letter Of Congratulations - Company Anniversary 03:26 03:26
Letter Of Thanks 03:36 03:36
Change Of Company Name And Address 02:56 02:56
A Partner Withdraws From The Firm 03:46 03:46
Announcement Of The Opening Of Sales Branch 03:00 03:00
Opening Of A New Branch 02:40 02:40
Appointment Of A New Manager 05:11 05:11
Bank Correspondence - Opening An Account 02:51 02:51
Letter Of Credit 06:12 06:12
Request Regarding The Handling Of Collecion Orders 03:17 03:17
Instructions To A Bank 04:03 04:03
Closing An Account 02:18 02:18
Application For Credit - Traveler's L.C. 05:14 05:14
Withdrawal Of A Bill Of Exchange 02:32 02:32
Payment Order 03:41 03:41
Statement Of Account 03:26 03:26
Statement Of Account Is Correct 02:34 02:34
State Of Account Is Incorrect 02:48 02:48
Dealing With Cheques - Presentation Of A Cheque 02:57 02:57
Dealing With Cheques - Returning A Cheque 02:03 02:03
Loss Of Credit Card 03:21 03:21
Stopping A Cheque 02:57 02:57
Air Freight - Enquiry To Freight 03:59 03:59
Freight Forwarding Order (Import) 03:12 03:12
Freight Forwarder's Reply 02:18 02:18
Sea Freight And Inland Waterway Transport 05:05 05:05
Request To Shipping Line To Arrange A Voyage Freight 03:40 03:40

Instructor Details

Luis Fernando Camargo

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Feedbacks

Fabiana Carla Vieira Hipolito

I had been looking for this type of course for a long time. Business letters are an important communication tool in professional field. Great teacher!!! Thanks!!