What is Speech Analytics? Speech analytics is a process of analyzing voice recordings, customer calls, etc. Speech recognition software can analyze these calls and recordings. Speech analytics software detects stress and emotion in the speaker's voice. Speech analytics can improve customer experience through the correct software. Types of Speech Analytics The two types of speech analytics are discussed here in detail. Real-Time Speech Analytics Real-time speech analytics analyzes live voice calls and audio. Agents can access actionable insights, trends, and metrics to improve customer interaction. Real-time analytics help agents enhance the customer experience by knowing their tone and sentiments. Post-Call ... Read More