ACD Articles

Differences between PBX and ACD

Md. Sajid

Updated on 06-Mar-2023 840 Views

PBX and ACD are two different types of phone systems that are often used in businesses. PBX, or Private Branch Exchange, systems are traditionally used by businesses to manage internal phone calls. ACD, or Automatic Call Distribution, systems are used to manage and route customer calls. PBX systems are used for internal phone calls, while ACD systems are used for customer calls. PBX systems are typically used by businesses, while ACD systems are typically used by call centres. Read this article to find out more about PBX and ACD and how they are different from each other. What is PBX? ...