SAP CRM Online Quiz

Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Q 1 - Which of the following is known as part of SAP On Demand solution?

Answer : C

Q 2 - Which of the following T-code is used to access Customer Interaction Center in SAP Easy access?

Answer : A

Q 3 - In SAP CRM, which of the following areas are focused using CRM business by design?

A - Internet Sales

B - Partner Channel Management

C - Online and E-commerce sales

D - Customer Contact Management

Answer : D

Q 4 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?

A - True

B - False

Answer : A

Q 5 - Which of the following Transaction can be used to create standard activity journal?

Answer : A

Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?

A - Releasable Product Details

B - Date rules

C - Completion rules

D - Price Agreements

Answer : B

Explanation

Date rules

You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.

Q 7 - Which of the following can be used to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns?

A - Marketing Calendar

B - Marketing Plan

C - Marketing Elements

D - None of these

Answer : A

Explanation

A Marketing calendar is known as integrated tool to manage information about marketing activities within a defined time period. You can create new activities, change or display existing activities directly from the calendar.

A Marketing calendar is suitable for all type of marketing roles if you are a marketing professional involved in product campaign or a trade fair promotion manager, you can use market calendar to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns.

Q 8 - Which of the following is incorrect about Service Request and Service Ticket?

A - Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction.

B - Service request was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction.

C - Service requests are used to fulfill the service requests submitted by the customer.

D - Service ticket was introduced to provide add on industry service to support service desk scenarios.