- SAP CRM Tutorial
- SAP CRM – Home
- SAP CRM – Introduction
- SAP CRM – Architecture
- SAP CRM – Capabilities
- SAP CRM – Integration With SAP SD
- SAP CRM – GUI
- SAP CRM – WebClient UI
- SAP CRM – Web UI Configuration
- SAP CRM – Sales
- SAP CRM – Account Planning
- SAP CRM – Activity Management
- SAP CRM – Opportunity Management
- Quotation & Order Mngmt
- SAP CRM – Outline Agreements
- SAP CRM – Taxes
- SAP CRM – Marketing
- SAP CRM – Marketing Planning
- SAP CRM – Marketing Calendar
- SAP CRM – Campaign Management
- SAP CRM – Service
- SAP CRM – Service Request Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Order Mngmt
- SAP CRM – Interaction Center
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Product Master
- SAP CRM – Business Transactions
- SAP CRM – Pricing
- SAP CRM – Billing
- SAP CRM – Web Channel
- SAP CRM Useful Resources
- SAP CRM - Questions Answers
- SAP CRM - Quick Guide
- SAP CRM - Useful Resources
- SAP CRM - Discussion
SAP CRM Online Quiz
Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.
Q 1 - Which of the following is the latest SAP CRM version?
Answer : B
Q 2 - In SAP CRM Web Client, which of the following area involves where changes happen with user actions and where user works?
Answer : C
Explanation
The entire frame in UI WebClient is known as Navigation bar. You can navigate to different pages in Navigation bar.
Header area is at the top and contains system links, work area title, saved searches, history, etc.
Work area is place where changes happen with user actions and where user works. Work area contains work center groups, overview pages, email inbox, etc.
Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?
Answer : B
Q 4 - Which of the following is a part of Activity Management in CRM?
A - They can create tasks that helps to manage their workload.
B - They can access the fact sheet for valuable information about accounts.
C - They can monitor activities using the worklist and search facilities.
Answer : E
Explanation
Employee can create activities like appointments or interaction details to document all their interactions with the customer.
They can create tasks that helps to manage their workload.
They can access the fact sheet for valuable information about accounts.
They can monitor activities using the worklist and search facilities.
They can create activities from campaign response recording in CRM Marketing.
They can view appointments and activities in the calendar.
Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?
Answer : A
Q 6 - Arrange the following steps in correct order for Quotation and Order Management?
Answer : B
Q 7 - Which of the following is not a function in Marketing SAP CRM?
Answer : D
Q 8 - Which of the following is incorrect about Service Request and Service Ticket?
C - Service requests are used to fulfill the service requests submitted by the customer.
Answer : B
Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?
Answer : A
Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?
Answer : B
Explanation
Scratch Pad
This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions
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