SAP CRM Online Quiz

Following quiz provides Multiple Choice Questions (MCQs) related to SAP CRM. You will have to read all the given answers and click over the correct answer. If you are not sure about the answer then you can check the answer using Show Answer button. You can use Next Quiz button to check new set of questions in the quiz.

Questions and Answers

Q 1 - With acquisition of Hybris, SAP CRM Web Channel is no longer in use and all the companies that has CRM Web Channel WCEM license, SAP recommends to use SAP Hybris to manage E-Commerce and Marketing needs?

Answer : A

Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?

C - Direct Sales

D - Online Shopping

Answer : A

Q 3 - In SAP CRM, Marketing Calendar interface which of the following option is not available?

A - Marketing Analysis

C - Accounts and Products

D - None of these

Answer : C

Q 4 - Which of the following is not a sales functions to be performed in SAP CRM?

A - To effectively manage travel and expense management for field sales personnel to record, review, and update travel information, enter receipts, and maintain time sheets.

B - SAP CRM is used by organizations to manage, monitor, capture and save all the critical details about customers, products, partners and prospects.

C - It help organizations to develop, implement, and manage compensation plans easily by defining incentives and commissions for sales agents.

D - To check the total volume forecast plus corresponding promotional and non-promotional costs.

Answer : D

Explanation

This is SAP CRM Account Planning function- To check the total volume forecast plus corresponding promotional and non-promotional costs.

Q 5 - Which of the following Transactions can be used for creating Utilities for dictionary tables?

Answer : A

Q 6 - Arrange the following steps in correct order for Quotation and Order Management?

A - Create Quotation, Enter Product and Configure, Send Quotation, Check Availability, Pricing and Value

B - Create Quotation, Enter Product and Configure, Check Availability, Pricing and Value, Send Quotation

C - Create Quotation, Enter Product and Configure, Send Quotation, Pricing and Value, Check Availability

D - Create Quotation, Send Quotation, Enter Product and Configure, Check Availability, Pricing and Value

Answer : B

Q 7 - Which of the following document contains information about special discounts that are paid to a customer occasionally?

A - Request for Quotation

B - Sales Order

C - Outline Agreement

D - Rebate Agreement

Answer : D

Q 8 - Which of the following are the key functions that can be performed using SAP CRM?

D - Controlling

Answer : A

Q 9 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?

Answer : A

Q 10 - Which of the following component of Interaction Center can be used to add notes to business transactions?

A - Account Information

B - Scratch Pad

C - Communication Information

D - None of the above

Answer : B

Explanation

Scratch Pad

This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions

sap_crm_questions_answers.htm

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