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- SAP SD Tutorial
- SAP SD - Home
- SAP SD - Introduction
- Customer & Material Master Data
- SAP SD - Create Partner Function
- SAP SD - Create Material Stock
- SAP SD - Create MM For Sales View
- SAP SD - Customer Account Groups
- SAP SD - Pre-Sales Activities
- SAP SD - Create Quotations
- SAP SD - Sales Support
- SAP SD - Sales Order Processing
- SAP SD - Creation of Sales Order
- SAP SD - Defining a Sales Document
- SAP SD - Item Categories
- SAP SD - Schedule Lines Categories
- SAP SD - Copy Control
- SAP SD - Log of INComplete Items
- SAP SD - Pricing
- SAP SD - Condition Record & Table
- Condition Techniques & Types
- SAP SD - Access Sequence
- Prices, Surcharges & Discounts
- SAP SD - Product Proposals
- Listing, Determination & Exclusion
- SAP SD - Sales Order Types
- SAP SD - Free of Charge Deliveries
- SAP SD - Outline Agreements
- SAP SD - Quota Arrangement
- SAP SD - Special Business Process
- SAP SD - Shipping
- Shipping Point & Route Determination
- SAP SD - Define Routes & Stages
- SAP SD - Outbound Delivery
- SAP SD - Delivery Processing
- Picking, Packing & Post Good Issue
- SAP SD - Introduction to Billing
- SAP SD - Billing Methods
- SAP SD - Credit Management
- Mapping Enterprise Structure
- SAP SD Useful Resources
- SAP SD - Questions Answers
- SAP SD - Quick Guide
- SAP SD - Useful Resources
- SAP SD - Discussion
SAP SD - Free of Charge Deliveries
Free of charge delivery or subsequent delivery is made, when a customer is not satisfied with the products or the quantity of good is lesser when delivered. The company has to initiate a return as per the customer’s request. In this delivery, customer is not charged for shipping of goods.
Steps to be followed in case of Return request
Credit Memo − This is done when the customer wants a refund for the delivered goods. The system creates a credit memo sales document for the customer with reference to the sales order.
Subsequent Delivery − This includes free of charge delivery of disputed goods to the customer. This is required when incorrect quantity of goods are delivered to the customer.
Creating a return request in the system: T-Code: VA01. Then enter the details as shown below −
![T Code VA01](/sap_sd/images/t_code_va01.jpg)
Enter Sale Order number and click Copy.
![Create With Reference](/sap_sd/images/create_reference1.jpg)
Then you can enter the following details −
- PO Number
- PO Date
- Order Reason
- Order Quantity and then Click save.
![Create Returns](/sap_sd/images/create_returns.jpg)
![Returns](/sap_sd/images/returns.jpg)
For creating a Return Delivery Document, use T-Code: VL01N.
Enter the Shipping Point and then Delivery Date as Return Delivery and then press ENTER.
![Shipping Point](/sap_sd/images/shipping_point.jpg)
You can then enter Quantity of goods and click save.
For creating Free of Charge Delivery, use T-Code: VA01
Order Type: Delivery free of charge
![Delivery Free of Charge](/sap_sd/images/delivery_free_charge.jpg)
Enter the PO number and click Copy.
![PO-number](/sap_sd/images/po_number.jpg)
Enter Order Reason and Quantity.
![Order Reason](/sap_sd/images/order_reason.jpg)
Click the save button.
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