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Tech CIOs Getting Deeper into Product Development
In the last few years, the scope of CIOs has widened, and they have now been connected to the external environment and business. Let's see how CIOs are working beyond their scope and in what segment they are going deeper!
Like every company, the main objective of an IT company is to offer a product to its client. Now as IT companies mostly make digital products often called services or software. Even in the case of physical products, companies and customers are both going digital for purchase and sale. As mentioned, the role of the CIO was to manage the digital infrastructure, systems, and processes; they are now responsible also for E-commerce, Online Services, Delivery of digital products, digital marketing, and digital products for employees.
CIO, or Chief Information Officer, is one of the key positions in an IT company. A CIO is responsible for managing the internal systems, technology, work environment, and infrastructure of the IT company, ensuring smooth and efficient operations. The role of the CIO is very important to fulfilling business goals and is considered one of the highest positions in an IT company.
Tech CIOs & Product Development
The connection or relation between CIO and product development went deeper after the outbreak of the pandemic. The pandemic has spread remote work culture and has brought digital transformation everywhere and in every segment. Now CIOs have to work closely on product development to manage the company's remote operations, ensuring high work efficiency and productivity of employees and further taking care of online sales and distribution.
Why Do Tech CIOs Need to Get Deeper into Product Development?
Though the pandemic is almost over, remote work culture is still there, and online sales and delivery will not go anytime soon. Now Tech CIOs are going deeper into product development, ensuring smooth, fast, and agile operations. It improves the overall working environment and efficiency, ensuring highly innovative and superior-quality products for customers. Secondly, modern tools and products for internal infrastructure improve employees' productivity and create a feeling of satisfaction among them. It will also give senior authorities more grip over data, statistics, market, and internal work culture giving rapid progress to the business.
How Do CIOs affect Product Development?
CIO is a very high position, and the person appointed to this role has years of industry experience. They have already passed the product development cycle or have been a part of the product development team in their early career stages. They have a specific skill set that can be used easily for product development. Also, as they are perfect in managing processes, they can prove highly effective in-service products like customer service, recruitment, automation, and cloud or data centers. All these segments are a part of IT infrastructure, and nothing can match CIO when it comes to IT infrastructure management. Let's see in detail about CIO's effective part in product development.
Customer Service
Despite telecalling or on-site, customer service has gone completely digital, and CIOs can revolutionize this segment. As Tech CIOs are highly involved in employee satisfaction and query management, they can help exceptionally in developing new mechanisms and products for the best customer service. Also, customer service is a part of internal IT infrastructure, so Tech CIOs have a direct touch with the whole process, including customer feedback and other consumer data.
Recruitment
Though Tech CIOs didn't have any direct connection with the recruitment process, they can make it faster, smoother, and more effective with product development. A lot of HR automation software are there in the market, and these are developed taking extensive help from Tech CIOs. Technical training software products and infrastructure development also come under Tech CIOs. The recruitment process is incomplete and worthless without proper training infrastructure and tools. It also helps in retention.
Automation
Now automation is everywhere, and every department needs automation nowadays. Automations directly come under Tech CIOs operations. They are not only a part of the development of automation technology and products but also play an important role in their implementation and application. After implementation, employee training and ensuring smooth operations of such advanced technology come under the responsibility of Tech CIOs.
These are just a few; Tech CIOs' scope is continuously widening.
How Do Tech CIOs Directly Impact Company Revenue?
There is no doubt in the fact that Tech CIOs play an important role in fulfilling a company's financial goals and other objectives, but they don't have a direct impact on revenue. Let's see how Tech CIOs, through product development, can directly impact an IT company's revenue and profits. So, the answer to this question is offering internal infrastructure and business IT solutions to other small companies.
As Tech CIOs of larger companies indulge in developing business IT solutions and advancing working infrastructure, they can sell such solutions, products, tools, and infrastructure models to smaller companies. ERP is one of the best examples of such IT solutions. Whether you talk about small or big companies, every enterprise uses ERP. Similarly, products built by Tech CIOs can be sold directly to other enterprises under B2B, ensuring huge revenue. So, in this way, Tech CIOs, through product development, can impact the company's revenue directly. It also increases a company's brand value, and today many Tech CIOs are patenting such Enterprise and IT solutions to earn profits as well as popularity.
Conclusion
Not only Tech CIOs, but if you are working in an IT company and you have a great technical skill set, your scope can't be put into a boundary. And when it comes to high positions like CIOs, their scope will obviously widen continuously. It not only benefits the organization in terms of profits, revenue, popularity, and sales but also benefits employees and the CIO itself in many ways. So, it is 100% correct and absolutely fine that Tech CIOs are going Deeper into product development, especially after remote and hybrid culture has spread widely everywhere. It is the need of the hour, and it is a good practice to involve more and more experienced technical personalities in product development, ensuring great growth and an impeccable working environment.
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