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Customer Service Online Training

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Customer Service Online Training

Simply Easy Learning

updated on icon Updated on May, 2024

language icon Language - English

person icon Tutorialspoint

English [CC]

category icon IT & Software,Customer Service

Lectures -13

Duration -2 hours



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Course Description

Customer service is an Attitude and not a department in an organisation. People need to be customer service oriented if they want their company/organisation to grow. Customers are the life blood of any business and it is because of the customers that any business survives. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.


If you're a problem solver and a leader, you might have a future as a customer service manager. Customer service managers are in charge of a group of customer service representatives, who work from call centres, over email or live chat, or face-to- face. As the customer service manager you make sure that your team does its best to meet customer needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints.

Customer Service Online Training


Check out the detailed breakdown of what’s inside the course

Customer Service
12 Lectures
  • play icon Customer Service - Introduction 11:14 11:14
  • play icon Customer Service - Needs of customer 11:48 11:48
  • play icon Customer Service - Challenges of customer service 11:45 11:45
  • play icon Customer Service - Customer Expectations 14:12 14:12
  • play icon Customer Service - Problem solving 10:46 10:46
  • play icon What is Communication in Customer Service 11:43 11:43
  • play icon Customer Service - Coping with challenging customer 09:41 09:41
  • play icon Customer Service - leadership in customer service 10:21 10:21
  • play icon Customer Service - Customer retention 11:18 11:18
  • play icon Customer Service - Measurement of satisfaction 10:23 10:23
  • play icon Delivering customer service to the changing market place 12:56 12:56
  • play icon Customer Service - Excellence 12:05 12:05

Instructor Details



Simply Easy Learning

Tutorials Point originated from the idea that there exists a class of readers who respond better to online content and prefer to learn new skills at their own pace from the comforts of their drawing rooms.

The journey commenced with a single tutorial on HTML in 2006 and elated by the response it generated, we worked our way to adding fresh tutorials to our repository which now proudly flaunts a wealth of tutorials and allied articles on topics ranging from programming languages to web designing to academics and much more.

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We have established a Digital Content Marketplace to sell Video Courses and eBooks at a very nominal cost. You will have to register with us to avail these premium services.

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