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Customer Service Online Training

Simply Easy Learning

  Richa Maheshwari

   Business, Sales, Customer Success Management

   Published on 09/2019

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  • Customer Service - Introduction
    11:14
    Preview
  • Customer Service - Needs of customer
    11:48
    Preview
  • Customer Service - Challenges of customer service
    11:45
  • Customer Service - Customer Expectations
    14:12
  • Customer Service - Problem solving
    10:46
  • What is Communication in Customer Service
    11:43
  • Customer Service - Coping with challenging customer
    09:41
  • Customer Service - leadership in customer service
    10:21
  • Customer Service - Customer retention
    11:18
  • Customer Service - Measurement of satisfaction
    10:23
  • Delivering customer service to the changing market place
    12:56
  • Customer Service - Excellence
    12:05

Description

Customer service is an Attitude and not a department in an organisation. People need to be customer service oriented if they want their company/organisation to grow. Customers are the life blood of any business and it is because of the customers that any business survives. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met.

Audience

If you're a problem solver and a leader, you might have a future as a customer service manager. Customer service managers are in charge of a group of customer service representatives, who work from call centres, over email or live chat, or face-to- face. As the customer service manager you make sure that your team does its best to meet customer needs by giving helpful tips on a product, making recommendations on how to resolve customer issues, taking orders and facilitating returns, troubleshooting problems and answering complaints.

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Customer Service Online Training
This Course Includes :

2 hours

12 Lectures

Lifetime Access

30-Days Money Back Guarantee