List the non-financial performances objectives.

Non-financial performances have great impact on non – tangibles of a firm. Many of these performances will not focus on the money generation, but they will have positive impact on finances related to business organisations.

Some of them are explained below −

• Developments of new services/products

Research and development goals will help goals of innovation, new product creation or improvements in existing products.

• Customer service

Finding new ways to expand customer service by new way will yield customer appreciation, through which it will result in customer retention or addition of new customers.

• Training programs

Employee training programs helps in work performances, which creates effective and motivated staff. By these programs they can do their job more confidently.

• Goal setting

Employee goal setting will improve employee’s performances. They will get a path to their projects, which make a positive impact on their careers. Workflow and productivity will also increase.

• Employee morale

Happier the employee, the more effective they will work. Representation of business increases.

Companies tract non-financial performances for the following reasons −

• Strength and weaknesses.
• Affect business performances.
• To get better feedback.
• Adjusting external factors.