SAP CRM Online Quiz

Q 1 - In SAP CRM, which of the following component contains Adapter and CRM Middleware to communicate with hand held devices?

A - SAP CRM Server

B - SAP Enterprise Portal

C - SAP Mobile Clients

D - Handheld devices

Q 2 - Which of the following functions are supported using CRM 7.0 Web Channel?

A - E-Commerce

B - E-Selling

C - Direct Sales

D - Online Shopping

Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?

A - True

B - False

Q 4 - Which of the following is not a sales functions to be performed in SAP CRM?

A - To effectively manage travel and expense management for field sales personnel to record, review, and update travel information, enter receipts, and maintain time sheets.

B - SAP CRM is used by organizations to manage, monitor, capture and save all the critical details about customers, products, partners and prospects.

C - It help organizations to develop, implement, and manage compensation plans easily by defining incentives and commissions for sales agents.

D - To check the total volume forecast plus corresponding promotional and non-promotional costs.

Q 5 - Which of the following application can be used to check the campaign a specific target group is using in CRM?

A - Customer Account Information

B - Marketing Contact Summary

C - Segment Builder

D - All of the above

Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?

A - Releasable Product Details

B - Date rules

C - Completion rules

D - Price Agreements

Q 7 - Which of the following is not a function in Marketing SAP CRM?

A - Managing marketing campaigns, marketing-campaign process, including design, execution, coordination, optimization, and monitoring.

B - To analyze the customer behavior, products, market channels, trends, profitability, and other important information related to customer.

C - To create personalized product proposals for each Web site visitor and it involves existing or new customers to the company.

D - To manage, monitor, capture and save all the critical details about customers, products, partners and prospects.

Q 8 - To perform campaign execution, you should have atleast one campaign created in CRM?

A - True

B - False

Q 9 - Which of the following return is performed for the articles which are marked as non-returnable?

A - Surplus Return

B - Recall Return

C - Rapid Return

D - Standard Return

Q 10 - Which of the following is SAP’s next generation platform?

A - Business Objects 4.x

B - Business One

C - Sales on Solution

D - Sybase Unwired Platform