Systemic Problem Solving

person icon Markus Edenhauser

Systemic Problem Solving

The best approaches from IT management and systemic coaching

updated on icon Updated on Sep, 2023

language icon Language - English

person icon Markus Edenhauser

architecture icon Personal Development,Personal Productivity,Problem Solving


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Course Description

Every one of us has these - problems. Problems occur in the most diverse facets and forms and we are confronted with them almost daily.

Some of you may now think that this topic is trivial and that you usually have to deal with the situation individually and spontaneously anyway. However, if you ask yourself the question: "Which method do I use systematically and how do I analyze the problems?" you will quickly gain an insight that the question is not as easy to answer as it may seem at first.

Among other things, leadership also means being able to make transparent, objective, and reproducible decisions. For this reason, we will combine the best of two worlds in this course.

We use analytical approaches from the perspective of IT Management to search for the causes of problems. In the chapter on systemic problem solving, we will explain in more detail how we apply concrete questions to problems and why an accompanying process is sustainable in finding solutions.

With this course you are perfectly prepared for the next problem and the acquired key competence can also be applied 1:1 to your private life.

What we cover in this course:

  1. Introduction: At the beginning of the course we discuss the framework and that systemic problem analysis is more than just a solution finding process.

  2. Traditional Problem Solving: For an understanding of how the majority of organizations and individuals solve problems, we will discuss traditional problem solving in more detail. We will start with a selection of definitions of what a problem is and the different facets a problem can have. We will then go into how IT management and the systemic approach are breaking new ground in finding solutions. Furthermore, we discuss why the word "why" is essential and look at more examples from the traditional problem solving process. At the end there will be an exchange of experiences.

  3. IT management-related approach: At the beginning we cover the problem solving process and which contents from the IT world are applicable. One competence we should definitely have in our fast-paced world is the ability to reduce complexity. In addition to a few examples, we will also go over the basics and importance. We will then move on to problem analysis and root cause analysis. For this we will get to know the 5x Why method with some examples. Likewise, we will cover an abstract example of root cause analysis. With the explicit definition of constraints we get approaches to solutions and thus come closer to a solution. The last chapter is about reframing problems and what we can derive valuable from it.

  4. Creative thinking in practice: Almost overused is the term: "creative thinking". In this example, we discuss the concept of serendipity and why serendipity is playing an increasingly important role in practice. In the rest of this chapter, we will go through two creativity techniques in detail and use examples to emphasize the power of implementation. From the perspective of thought processes, we will reflect on our own actions and take a hard look at our own implementation power from the previous chapters.

  5. Systemic approach to problem-solving: The systemic approach is very well suited especially for the problem solving process. In addition to a brief introduction, we explore the question of what a problem is from a systemic perspective. We go through an example of observing without interpreting, because this is an essential part of objective root cause analysis. Skills such as active listening and problem definition from a systemic perspective are also part of the basic repertoire of this course. In addition, it is about hypothesizing and constantly querying in the systemic loop to approach a problem solution. At the end of the lesson, we will go through the restriction model, which once again should emphasize the creative methods on implementation strength.

  6. Systemic questioning techniques with many examples: Many of us are already familiar with some questioning techniques. But as the saying goes: communication cannot be played out. For this reason, the focus of this section is on questioning techniques from the systemic method box.

With my professional experience as a systemic coach and business information scientist, I live both topics. For each chapter I give you insights into my working methods as well as tips and tricks, review questions and reflection tasks.

Strengthen your leadership skills with "systemic problem solving".

I look forward to seeing you in class.

Markus Edenhauser, MA MSc

Who this course is for:

  • Managers
  • People who want to accompany people in change processes
  • Consultants
  • Salespersons
  • Educators and Pedagogues
  • Trainers and Lecturers
  • All people who want to expand their problem-solving skills


What will you learn in this course:

  • Introduction to systems theory for a holistic understanding

  • Enhancement of own problem-solving skills

  • Overview and introduction to different approaches to problem-solving

  • Best practices for analyzing problems and solutions

  • Root cause analysis of problems

  • Analytical approach to abstract problems

  • Professional background knowledge and tools for the systemic approach

  • Systemic loop

  • Hypothesis Formation and Application of Interventions

  • Many practical examples


What are the prerequisites for this course?

  • Openness to try new things

  • Active design of problems

  • Courage to address issues

Systemic Problem Solving


Check out the detailed breakdown of what’s inside the course

3 Lectures
  • play icon Course Introduction 01:39 01:39
  • play icon May I introduce myself 01:30 01:30
  • play icon Prerequisite & Expectations 01:52 01:52
Traditional problem solving
7 Lectures
IT Management related approach
11 Lectures
Practice creative thinking
7 Lectures
Systemic approach of problem solving
11 Lectures
Systemic questions techniques with a lot of examples
11 Lectures
1 Lectures

Instructor Details

Markus Edenhauser

Markus Edenhauser

Bringing IT and People together

I am Markus Edenhauser from Austria/Tyrol. I have professional experience in electrical engineering & finance industry as well as in the non-profit sector. My experiences range from IT auditor and trainer for it-topics, head of department for finance and technology to personnel management. Nowadays I develop funny things with microcontrollers for IoT devices #smarthome.

Education: Foreman in Electrical Engineering, Train the Trainer and Bachelor & Master degree in Business Informatics and Master degree in Coaching, Organizational & Human Resources Development.

I am looking forward to welcoming you in my courses.


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