ServiceNow ITSM Masterclass
Learn the processes and capabilities of ServiceNow IT Service Management. Pass the ServiceNow ITSM CIS exam.
Updated on Apr, 2024
Language - English
IT & Software,IT Certification,ITIL Certification
Lectures -54
Resources -1
Quizzes -7
Duration -4.5 hours
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Course Description
This course will get you up to speed with ServiceNow ITSM and will also help you pass the ServiceNow IT Service Management Certified Implementation Specialist exam to obtain this sought after certification.
The course includes multiple quizzes, hands on labs, several hours of training videos and 2 practice tests.
The course covers the requirements for the ServiceNow ITSM CIS exam.
All of the above modules are covered in detail in terms of how it is used and configured. So this course are ideal for users of the platform as well as administrators.
The course will guide you through creating your own ServiceNow instance which will be used for hands on labs throughout the course.
This course does not replace the official ServiceNow training course, but is supplementary to the official curriculum.
If you want to write the exam, you still need to do the official ServiceNow course and use this course to improve your chances of success.
If you are not interested in writing the exam, this course will be very beneficial to get you up to speed in the workplace with ServiceNow ITSM without the need for conducting the official ServiceNow curriculum.
Goals
What will you learn in this course:
The course covers the requirements for the ServiceNow ITSM CIS exam which includes the following modules:
Incident Management
Problem Management
Change & Release Management
Knowledge Management
Service Catalog and Request Management
Configuration Management Database
The course will help you pass the ITSM CIS exam and will get you up to speed quickly in the workplace on the above modules.
Prerequisites
What are the prerequisites for this course?
- It is recommended to have knowledge of ITIL and be familiar with the ServiceNow interface, but it is not a requirement.
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction
5 Lectures
-
Course Introduction
01:14
01:14
-
Overview of ServiceNow ITSM and the ServiceNow platform
08:50
08:50
-
Spin up your own free Developer Instance
01:34
01:34
-
ITSM Role Requirements
02:05
02:05
-
ITSM role requirement Cheat sheet
Incident Management
10 Lectures
Problem Management
5 Lectures
Change Management
9 Lectures
Release Management
4 Lectures
Knowledge Management
8 Lectures
Service Catalog and Request Management
6 Lectures
Configuration Management Database
7 Lectures
Instructor Details
Arno Esterhuizen
I have more than 25 years experience in the IT industry with more than 8 years in working with and implementing ServiceNow.
I am a ServiceNow Certified Implementation Specialist and ITIL Expert certified.
Due to my passion for the ServiceNow platform and what can be achieved with it, I enjoy teaching the capabilities.
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