ServiceNow ITSM Masterclass

Learn the processes and capabilities of ServiceNow IT Service Management. Pass the ServiceNow ITSM CIS exam.

Course Description

This course will get you up to speed with ServiceNow ITSM and will also help you pass the ServiceNow IT Service Management Certified Implementation Specialist exam to obtain this sought after certification.

The course includes multiple quizzes, hands on labs, several hours of training videos and 2 practice tests.

The course covers the requirements for the ServiceNow ITSM CIS exam.

All of the above modules are covered in detail in terms of how it is used and configured. So this course are ideal for users of the platform as well as administrators.

The course will guide you through creating your own ServiceNow instance which will be used for hands on labs throughout the course.

This course does not replace the official ServiceNow training course, but is supplementary to the official curriculum.

If you want to write the exam, you still need to do the official ServiceNow course and use this course to improve your chances of success.

If you are not interested in writing the exam, this course will be very beneficial to get you up to speed in the workplace with ServiceNow ITSM without the need for conducting the official ServiceNow curriculum.


The course covers the requirements for the ServiceNow ITSM CIS exam which includes the following modules:

  • Incident Management

  • Problem Management

  • Change & Release Management

  • Knowledge Management

  • Service Catalog and Request Management

  • Configuration Management Database

The course will help you pass the ITSM CIS exam and will get you up to speed quickly in the workplace on the above modules.


  • It is recommended to have knowledge of ITIL and be familiar with the ServiceNow interface, but it is not a requirement.
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  • Course Introduction
  • Overview of ServiceNow ITSM and the ServiceNow platform
  • Spin up your own free Developer Instance
  • ITSM Role Requirements
  • ITSM role requirement Cheat sheet
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ServiceNow ITSM Masterclass
This Course Includes
  • 4.5 hours
  • 54 Lectures
  • 1 Resources
  • 35 Quiz Questions
  • Completion Certificate Sample Certificate
  • Lifetime Access Yes
  • Language English
  • 30-Days Money Back Guarantee

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