- SAP CRM Tutorial
- SAP CRM – Home
- SAP CRM – Introduction
- SAP CRM – Architecture
- SAP CRM – Capabilities
- SAP CRM – Integration With SAP SD
- SAP CRM – GUI
- SAP CRM – WebClient UI
- SAP CRM – Web UI Configuration
- SAP CRM – Sales
- SAP CRM – Account Planning
- SAP CRM – Activity Management
- SAP CRM – Opportunity Management
- Quotation & Order Mngmt
- SAP CRM – Outline Agreements
- SAP CRM – Taxes
- SAP CRM – Marketing
- SAP CRM – Marketing Planning
- SAP CRM – Marketing Calendar
- SAP CRM – Campaign Management
- SAP CRM – Service
- SAP CRM – Service Request Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Order Mngmt
- SAP CRM – Interaction Center
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Product Master
- SAP CRM – Business Transactions
- SAP CRM – Pricing
- SAP CRM – Billing
- SAP CRM – Web Channel
- SAP CRM Useful Resources
- SAP CRM - Questions Answers
- SAP CRM - Quick Guide
- SAP CRM - Useful Resources
- SAP CRM - Discussion
SAP CRM Mock Test
This section presents you various set of Mock Tests related to SAP CRM. You can download these sample mock tests at your local machine and solve offline at your convenience. Every mock test is supplied with a mock test key to let you verify the final score and grade yourself.
SAP CRM Mock Test IV
Q 1 - To perform campaign execution, you should have atleast one campaign created in CRM?
Answer : A
Q 2 - Which of the following is incorrect about Service Request and Service Ticket?
C - Service requests are used to fulfill the service requests submitted by the customer.
Answer : B
Q 3 - Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets?
Answer : A
Explanation
Service Ticket was introduced in CRM 4.0 and was variant of IC interaction Center service order business transaction. Service Requests are available in CRM 7.0 and are introduced to provide functionality in service tickets.
Q 4 - Which of the following is correct about Service Request?
Answer : A
Q 5 - Which of the following deals with the delivery of service parts to the customer?
Answer : C
Q 6 - Which of the following can be used by customer to return a service part for which was not used?
Answer : C
Explanation
Return can be used for the goods delivered to a customer. A customer can also return a service part for which was not used.
Q 7 - Which of the following return is performed for the articles which are marked as non-returnable?
Answer : C
Q 8 - Warranty management is used to identify warranties while processing service business transaction like service order and complaints?
Answer : A
Q 9 - Which of the following component of Interaction Center can be used to add notes to business transactions?
Answer : B
Explanation
Scratch Pad
This is used to add notes to business transactions. Agent can write notes and at any time these notes can be added to business transactions
Q 10 - In Interaction Center, which of the following can be used to monitor agent status, queue status and different improvement actions that can be taken?
Answer : B
Explanation
To check the status of IC agents, Interaction Center (IC) managers can make use of IC Manager Dashboard. Using dashboard they can monitor agent status, queue status and different improvement actions that can be taken. They can also mention key performance indicators for overall process management.
Q 11 - Which of the following is SAP’s next generation platform?
Answer : D
Q 12 - Which of the following scenario data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI?
Answer : A
Explanation
In a B2B scenario, data is exchanged between two different organizations or business partners. Communication between two companies is done when a middleware is used like SAP Process Integrator PI/XI.
Q 13 - Which of the following can be used to calculate cost for business transactions related to service orders, sales, quotations and product campaigns using discount, taxes, surcharge, etc?
Answer : A
Explanation
Pricing is used to calculate prices and cost for customers and vendors. Pricing calculates price and cost for business transactions related to service orders, sales, quotations and product campaigns. Different kind of conditions can be defined on pricing like discount, taxes, surcharge, etc. System uses condition technique to determine pricing information for business transactions.
Answer Sheet
| Question Number | Answer Key |
|---|---|
| 1 | A |
| 2 | B |
| 3 | A |
| 4 | A |
| 5 | C |
| 6 | C |
| 7 | C |
| 8 | A |
| 9 | B |
| 10 | B |
| 11 | D |
| 12 | A |
| 13 | A |