- SAP CRM Tutorial
- SAP CRM – Home
- SAP CRM – Introduction
- SAP CRM – Architecture
- SAP CRM – Capabilities
- SAP CRM – Integration With SAP SD
- SAP CRM – GUI
- SAP CRM – WebClient UI
- SAP CRM – Web UI Configuration
- SAP CRM – Sales
- SAP CRM – Account Planning
- SAP CRM – Activity Management
- SAP CRM – Opportunity Management
- Quotation & Order Mngmt
- SAP CRM – Outline Agreements
- SAP CRM – Taxes
- SAP CRM – Marketing
- SAP CRM – Marketing Planning
- SAP CRM – Marketing Calendar
- SAP CRM – Campaign Management
- SAP CRM – Service
- SAP CRM – Service Request Mngmt
- SAP CRM – Service Contracts
- SAP CRM – Service Order Mngmt
- SAP CRM – Interaction Center
- SAP CRM – IC Profiles & Configuration
- SAP CRM – Product Master
- SAP CRM – Business Transactions
- SAP CRM – Pricing
- SAP CRM – Billing
- SAP CRM – Web Channel
- SAP CRM Useful Resources
- SAP CRM - Questions Answers
- SAP CRM - Quick Guide
- SAP CRM - Useful Resources
- SAP CRM - Discussion
- Selected Reading
- UPSC IAS Exams Notes
- Developer's Best Practices
- Questions and Answers
- Effective Resume Writing
- HR Interview Questions
- Computer Glossary
- Who is Who
SAP CRM Mock Test
This section presents you various set of Mock Tests related to SAP CRM. You can download these sample mock tests at your local machine and solve offline at your convenience. Every mock test is supplied with a mock test key to let you verify the final score and grade yourself.
SAP CRM Mock Test III
Q 1 - Which of the following Transactions can be used for creating Utilities for dictionary tables?
Answer : A
Q 2 - Which of the following document is used to ensure that a specific quantity of product will be delivered at specific time period and at specific price?
Answer : C
Q 3 - Arrange the following steps in correct order for Quotation and Order Management?
Answer : B
Q 4 - When a Quotation has been sent, which of the following can be used to take the first feedback from the customer?
Answer : C
Explanation
You can monitor the status of quotation by creating an activity. You can enter an activity for a specific time period (Performed in SAP CRM).
Q 5 - In Customer Relationship Management, which of the following allows customer to release the products or services at previously agreed conditions?
Answer : C
Explanation
An outline agreement is defined as an agreement that allows customer to release the products or services at previously agreed conditions. You can define conditions like price, terms of delivery, etc. and these conditions are true for all sales orders that customer creates with reference to sales agreement. These outline agreements are used for customer retention.
Q 6 - Which of the following field in an Outline agreement is used to define contract start date and end date and duration of contract?
Answer : B
Explanation
Date rules
You can enter contract start date and end date and duration of contract. Dates can be entered manually or you can create date rules for determining start and end date of contract.
Q 7 - In SAP CRM, Availability check can be performed in SAP APO, SAP ECC or in external non-SAP system?
Answer : A
Q 8 - Which of the following document contains information about special discounts that are paid to a customer occasionally?
Answer : D
Q 9 - Which of the following is not a function in Marketing SAP CRM?
Answer : D
Q 10 - In SAP CRM Marketing, you can assign you can assign marketing plans to each other and can also assign marketing plans to a campaign?
Answer : B
Explanation
You can assign marketing plans to each other and campaigns can be assigned to each market plan element but you can’t assign marketing plans to a campaign.
Q 11 - Which of the following can be used to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns?
Answer : A
Explanation
A Marketing calendar is known as integrated tool to manage information about marketing activities within a defined time period. You can create new activities, change or display existing activities directly from the calendar.
A Marketing calendar is suitable for all type of marketing roles if you are a marketing professional involved in product campaign or a trade fair promotion manager, you can use market calendar to improve the visibility of all marketing and promotional activities and increase coordination between teams for market campaigns.
Q 12 - In CRM for mobile, you can download application for which of the following using Apple Store?
Answer : A
Q 13 - Which of the following are the key functions that can be performed using SAP CRM?
Answer : A
Answer Sheet
| Question Number | Answer Key |
|---|---|
| 1 | A |
| 2 | C |
| 3 | B |
| 4 | C |
| 5 | C |
| 6 | B |
| 7 | A |
| 8 | D |
| 9 | D |
| 10 | B |
| 11 | A |
| 12 | A |
| 13 | A |