This section presents you various set of Mock Tests related to SAP CRM. You can download these sample mock tests at your local machine and solve offline at your convenience. Every mock test is supplied with a mock test key to let you verify the final score and grade yourself.
Q 1 - In SAP CRM, Marketing Calendar interface which of the following option is not available?
Q 2 - In SAP CRM Web UI Configuration tool, which of the option allows you to view pop ups that are used to configure a page?
This option is used to highlight the area on the page which is configurable
This option allows you to view pop ups that are used to configure a page.
Personalization is performed by end users and Configuration is done by administrators, project teams. It is used to change the layout of the tool for individual users and not for a group of users. To perform Personalization, a personalization dialog is used with which a user can adapt the UI of the application.
Q 3 - In Web UI Configuration tool, you can use reset to Default option to set the property value back to the default value of the application?
Q 4 - Which of the following sales channels that can be managed by SAP CRM Sales?
Q 5 - Which of the following is not a sales functions to be performed in SAP CRM?
This is SAP CRM Account Planning function- To check the total volume forecast plus corresponding promotional and non-promotional costs.
Q 6 - You have to use Planning function that is integrated in account management functions and can be integrated with SAP ECC and BI and reduces the effort to maintain data and increase data accuracy?
Q 7 - Which of the following feature in CRM includes email or a telephone call or a customer visit or a follow up call, request to set the status to complete etc.?
Q 8 - Which of the following is a part of Activity Management in CRM?
Employee can create activities like appointments or interaction details to document all their interactions with the customer.
They can create tasks that helps to manage their workload.
They can access the fact sheet for valuable information about accounts.
They can monitor activities using the worklist and search facilities.
They can create activities from campaign response recording in CRM Marketing.
They can view appointments and activities in the calendar.
Q 9 - Which of the following application can be used to check the campaign a specific target group is using in CRM?
Q 10 - Which of the following Transaction can be used to create standard activity journal?
Q 11 - An Opportunity is defined as sales prospect, requested service or product, sales volume and a sales probability and is also known as Lead in CRM?
A Lead is different from an opportunity in a manner that it is predecessor of an opportunity.
Q 12 - Which of the following is not used to define the source of opportunities in sales cycle?
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