I am Rudra Mukherjee .Former System Engineer at Tech Mahindra
System Domain Joining.
Day to day mails follow up and escalation handling.
Check AV compliance and SCCM windows patch update compliance sheet.
Configure of Microsoft Outlook 2010, 2013 & 2016 and Trouble Shooting.
Daily IT Operation Handling & Communication with Various Clients.
Service request maintenance and closed by online BMC Remedy Process.
Remote Control Protocol (RDP) like remote desktop, windows remote assistance,
Avaya Soft Phone & VOIP Configuration and trouble shooting.
Assets inventory maintenance & Report on mail data and voice link down.
Cisco Soft Phone configuration and trouble shooting.
Installation and troubleshooting of McAfee anti-virus.
Maintain all confirmation of trouble shooting of system software, application software and computer hardware.
Completed CCNA Routing and Switching Training
Cisco Certified Network Associate (200-125)
Cisco ID: - CSCO13411378