Elian Figueiredo


Hi, I'm Elian Figueiredo. Nice to meet you.
I was born and raised in Brazil. Got married in 2015 and moved to Canada in 2017, where I live nowadays.

I'm a full-time IT Engineer at an IT Consulting Company and part-time adult educator at a local College. Online Education has become part of my life since COVID started.

Technology has always been my passion, since I was a kid, I loved to play with computers. At 18, I started my first graduation in Information Technology; after overcoming the first year challenges, technology became part of my life.
Professionally, I had several jobs in the IT industry; but most of my experience has been on customer support. Helping people has been one of the most rewarding parts of my job.
So I decided to use my experience to change the way technicians interact with their customers. I've always felt like IT interactions were generally too serious; it felt scripted, like you were talking to a robot.

Nowadays, I use every opportunity to connect to my customers, teach and share a thing or two, and why not have a few laughs. 

Helping people became my thing, and now I'm taking my courses online to reach as many people as I possibly can.