Problem solving techniques

person icon Mahmoud Elhalabi

Problem solving techniques

A comprehensive guide to systematic thinking for problem solving and decision making

updated on icon Updated on Sep, 2023

language icon Language - English

person icon Mahmoud Elhalabi

architecture icon Business,Management,Problem Solving


Training 5 or more people ?

Get your team access to 19,000+ top Tutorialspoint courses anytime, anywhere.

Course Description

This course was developed and created by Dr.Mahmoud Elhalabi as an outcome of ten years of experience in the training and development field on a national and international level.

This course is designed for entrepreneurs, leaders, and team members who work in the public and private sectors at all levels.

It is your guide to systematic thinking for problem-solving and decision-making. It will help you to determine the root cause of any problem you may encounter in your work through observation and analysis which will lead you to implement a fundamental solution for it. Also, it provides you with all the effective tools you need in each step of the problem-solving process.

All tools and methods mentioned in the course are used by the biggest and most successful organizations around the world.

The course consists of visual presentations including a voice-over and printable materials.

In addition, you will be provided by step by step guide to every single tool you learn in the course and examples.

The course is presented in English language. The creator of the course maintained simple expressions and examples for better understanding.

Course outline:

- Introduction to problem-solving techniques.

- Problem definition.

- Data collection: (CATWOE) Tool.

- Possible causal factors identification: (Appreciation - 5 Whys - Drill Down technique - Cause and Effect diagram/Fish Bone diagram).

- Root cause identification: (Failure mode and effect analysis - Impact analysis - KAIZEN continuous improvement ).

- Problems prioritization: (According to Pareto principle - 20/80 rule).

Who this course is for:

  • Senior management.
  • Middle management.
  • Team leaders.
  • Department managers.
  • supervisors.
  • Problem-solving team members.


What will you learn in this course:

  • Root cause analysis.
  • How to determine the root cause of a problem.
  • Using simple and complex problem-solving and decision-making techniques.
  • Using quantitative and qualitative methods to analyze problems accurately.
  • How to prioritize problems that have the biggest impact on the organization.


What are the prerequisites for this course?

  • Commitment to achievement and success

Problem solving techniques


Check out the detailed breakdown of what’s inside the course

2 Lectures
  • play icon Promo 01:55 01:55
  • play icon Introduction 06:39 06:39
Defining The Problem And Collecting Data.
5 Lectures
Identifying possible casual factors.
7 Lectures
Identifying the root cause(s).
5 Lectures
Prioritizing problems.
3 Lectures

Instructor Details

Mahmoud Elhalabi

Mahmoud Elhalabi

My name is Dr.Mahmoud Elhalabi. I am a training manager and an experienced trainer as i have a cumulative experience in training and development for a decade. I am holding a masters degree in public administration and a doctorate degree in business administration. I have developed and delivered training for strategic and executive levels from senior management to front line employees.

I have had students from both public and private sector on a national and international level.

Course Certificate

User your certification to make a career change or to advance in your current career. Salaries are among the highest in the world.

sample Tutorialspoint certificate

Our students work
with the Best



Andrew Kantanga

Very informative


Muhammad Noman

very gret experience


Ihsaan Elahi



Abubakar Abdulkarim

An well please with tutorials point. Thank you once more again


Victor Moleleki

This module was super cool l never think of the problem in this way


Tosif Raza


Related Video Courses

View More

Annual Membership

Become a valued member of Tutorials Point and enjoy unlimited access to our vast library of top-rated Video Courses

Subscribe now
People having fun around a laptop

Online Certifications

Master prominent technologies at full length and become a valued certified professional.

Explore Now
People having fun around a laptop

Talk to us