Updated on Apr, 2024
Language - English
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ITIL® V3 Foundation Course
Get practical training in ITIL® V3 Foundation with real-world applications
IT & Software,IT Certification
Lectures -118
Duration -5.5 hours
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Course Description
ITIL® V3 Foundation is the foundation-level course that trains you for the ITIL® framework, which is the most widely adopted framework for IT service management (ITSM). ITIL® V3 Foundation provides you with the essential knowledge and skills you need to understand the ITIL® framework and its principles.
ITIL V3 Foundation Course Overview
The course will teach you the ITIL® framework, including its history, principles, and components. You will learn the ITIL® service lifecycle, which describes the different phases of an IT service.
The course also walks you through ITIL® service management processes, which are the activities that are performed to deliver and support IT services. You will get hands-on training on ITIL® service management functions, which are the different roles and responsibilities involved in IT service management.
The course will also help you learn the ITIL® service management roles, which are the people who perform the different roles and responsibilities in IT service management
The five fundamental lifecycle phases of the IT framework will be broken down in this course, and each phase's associated procedures, subprocesses, and evaluation metrics (KPIs) will be covered.
This online course was created to help students and beginners easily grasp ideas through actual-world situations. You should be familiar with the fundamental terminologies, such as information technology, infrastructure, services, and service level agreements, before continuing with this course.
This course is perfect for:
IT professionals
Business professionals
Anyone who wants to learn about ITIL® V3
Goals
What will you learn in this course:
Understand the ITIL® framework
Explain the ITIL® service lifecycle
Describe the ITIL® service management processes
Identify the ITIL® service management functions
Define the ITIL® service management roles
Prerequisites
What are the prerequisites for this course?
An interest in IT services management
Curriculum
Check out the detailed breakdown of what’s inside the course
ITIL Introduction and History
4 Lectures
-
ITIL Introduction and History
00:46
00:46
-
Evolution of ITIL
02:31
02:31
-
Standard Based on ITIL
03:34
03:34
-
ITIL V3 Life Cycle Approach
04:43
04:43
ITIL Basic Concepts
4 Lectures
Service Strategy
1 Lectures
Demand Management
7 Lectures
Service Portfolio
4 Lectures
Financial Management
9 Lectures
Service Design
4 Lectures
Service Level management
4 Lectures
Availability Management
4 Lectures
Capacity Management
3 Lectures
Supplier Management
3 Lectures
Information Security Management
3 Lectures
Service Continuity Management
4 Lectures
Service Transition
5 Lectures
Change Management
6 Lectures
Release and Deployment Management
4 Lectures
Service Operation
10 Lectures
Event Management
3 Lectures
Incident Management
7 Lectures
Problem Management
3 Lectures
Request Fulfilment
3 Lectures
Access Management
3 Lectures
IT Operations Management
3 Lectures
Continual Service Improvement
4 Lectures
Real Time Example
12 Lectures
Instructor Details
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