Improve Your Conflict Management Skills

person icon Anna Thompson

Improve Your Conflict Management Skills

How to Make a Real Difference in Situations Involving Conflict

updated on icon Updated on Sep, 2023

language icon Language - English

person icon Anna Thompson

architecture icon Business,Conflict Management


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Course Description

Conflict is a common feature of life, whether in the workplace or beyond. A common reaction is to back away or hide our head in the sand, even though this type of response is not helpful and may actually make the situation worse. This course has therefore been developed to help participants develop a fuller knowledge of conflict management, a more confident response to it and a higher level of skills.

It follows on from Neil’s earlier course, Managing Conflict, which introduced the basics. The current course builds on these foundations by establishing three key principles; exploring the range of sources of conflict; introducing a number of useful tools for responding to the challenges of situations involving conflict; highlighting the importance of ‘principled negotiation’; and considering the potential benefits of conflict.

Conflict situations have the potential to be very unpleasant and stressful, but when handled skilfully and effectively, they need not be feared. Indeed, becoming highly skilled in managing conflict can be extremely helpful in a wide range of careers, businesses and wider life circumstances.

Feeling more confident about managing conflict can help us to become more confident in general, better equipped to respond positively to difficult situations when they arise.

Who this course is for:

  • Anyone who wants to improve their conflict management skills and be more confident in dealing with difficult situations


What will you learn in this course:

  • Explore the range of sources of conflict
  • Learn about various conflict management tools
  • Appreciate the importance of principles negotiation
  • Explore the potential benefits of conflict


What are the prerequisites for this course?

  • It will be helpful – but not essential – to have completed Neil’s Managing Conflict course before starting this one

Improve Your Conflict Management Skills


Check out the detailed breakdown of what’s inside the course

9 Lectures
  • play icon Introduction 02:12 02:12
  • play icon Module Companion E-book
  • play icon Lesson 1 - Three Principles 06:18 06:18
  • play icon Lesson 2 - Sources of Conflict 13:55 13:55
  • play icon Lesson 3 - Conflict Management Tools 17:41 17:41
  • play icon Lesson 4 - Transactional Analysis 10:34 10:34
  • play icon Lesson 5 - Principled Negotiation 07:29 07:29
  • play icon Lesson 6 - The Benefits of Conflict 07:52 07:52
  • play icon Conclusion 04:50 04:50

Instructor Details

Anna Thompson

Anna Thompson

Dr Neil Thompson is a highly experienced tutor and trainer. He is highly respected for his ability to explain complex ideas clearly and effectively. His gentle voice and unhurried approach are widely appreciated by online learners as will as attendees at his conferences and workshops. 

He is an independent writer, educator and adviser based in Wales. He is also a visiting professor at the Open University in the UK.. He is a well-published author with over 200 publications to his name, including over 40 books, several of which are bestsellers. He has been a speaker at conferences in the UK, Ireland, Italy, Spain, Norway, the Netherlands, Greece, the Czech Republic, Turkey, Hong Kong, India, the United States, Canada and Australia. 

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