Hotel Reception and Reservation Assistant Skills
Addressing different customers
Updated on Apr, 2024
Language - English
Personal Development,Hotel Reception
Lectures -17
Duration -1 hours
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Course Description
In your job role as a Hotel Reception & Reservation Assistant, you will be required to speak to and address different customers. The norms of speaking to a customer are slightly different from when one is speaking to a friend or a colleague.
Goals
What will you learn in this course:
- How to Converse with Customers
- Rules of Email Etiquette
Prerequisites
What are the prerequisites for this course?
- Basic English and understanding of hotel management
Curriculum
Check out the detailed breakdown of what’s inside the course
Introduction-Hotel-Reception-and-Reservation-Assistant-Skills
1 Lectures
-
Introduction-Hotel-Reception-And-Reservation-Assistant-Skills
05:27
05:27
Describe how to Converse with Customers
1 Lectures
Explain the Rules of Email Etiquette
1 Lectures
Explain the Rules of Grooming & Dress Code
1 Lectures
Explain the Rules of Telephone Etiquette
1 Lectures
Describe the Need of Relationship with Customers
1 Lectures
Explain how to Build Rapport with Customers
1 Lectures
Describe Roles/Responsibilities of Hotel Reception Assistant
1 Lectures
Explain what is Up-selling
1 Lectures
Explain what is Cross-selling
1 Lectures
Identify the Steps for Selling as Hotel Reception Assistant
1 Lectures
Describe the Factors Influencing Buying Decision
1 Lectures
Explain how to Handle Customer’s Buying Objections
1 Lectures
Explain how to be Assertive as Hotel Reception Assistant
1 Lectures
Identify the Steps for Handling Customers’ Complaints
1 Lectures
List the Tips for Success as a Hotel Reception Assistant
1 Lectures
Instructor Details
Management Study Guide
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