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Hotel Management - Balance Score Card Fundamentals

Fundamentals of KPIs, Balance Score Card to strategically manage business and improve performance, Hotel management

Created by Manish Gupta, Last Updated 20-Nov-2019, Language:English

What Will I Get ?

  • Balance Score Card
  • Key Performance Indicators (KPIs)
  • Fundamentals of Vision, Mission, Strategy
  • Align Vision, Mission, Strategy and KPIs

Requirements

  • Basic Understanding of Business

Description

A lot of small business fail due to they lack of focus and traditional method of business performance evaluations which are not linked to vision, mission, strategy. Traditional performance measures also miss the balanced growth prospective.

This Course is about fundamentals of how we align business values, mission, vision with our performance management system to ensure a sustainable business growth. These videos are live recorded from our workshop held in yangon.

This course is for SME owners, startups, HR Managers who would like to gain an insight of 

1. What is Balance Score Card

2. All terminologies used

3. How to align vision mission strategy into KPIs

If we missed any topic, please write to us

Who this course is for:

  • Small Business Owners
  • Startups
  • HR Managers
  • Operation Heads

Course Content

  • Introduction & Fundamentals 5 Lectures 00:25:10

    • Intro to the course

      Preview
      00:03:53

    • Understanding Key Performance Indicator - KPI

      Preview
      00:09:03

    • Terminology - Lagging and Leading Indicators

      Preview
      00:03:12

    • Characteristics of Good KPI

      00:02:28

    • KPI Development Process

      00:06:34
  • Understand Balance Score Card 4 Lectures 00:20:53

    • Meaning of Balance Score Card

      00:05:20

    • What are performance Merics - are they only Financial

      00:05:24

    • Balance Score Card - Intangible assets important for Business

      00:05:50

    • Implementation Strategy for Balance Score Card

      00:04:19
  • Balance Score Card - Explained in Details 5 Lectures 00:23:55

    • Four Prospective of Business Performance

      00:03:03

    • Customer Prospective of Business Performance

      00:08:28

    • Internal Processes Prospective of Business Performance

      00:03:33

    • Employees Prospective of Business Performance

      00:04:27

    • Financial Prospective of Business Performance

      00:04:24
  • How to Setup and Establish Balance Score Cards 10 Lectures 00:27:11

    • Setup Process of Balance Score Card

      00:01:49

    • Process Planning to Establish BSC

      00:03:08

    • Development of Performance Measures - Balance Score Card

      00:01:44

    • What are Mission Vision & Value and how they are related to Balance Score Cards

      00:05:13

    • What is Mission Statement - Detailed

      00:02:54

    • What is Vision Statement

      00:04:38

    • What are Values and how it relates to business performance

      00:02:10

    • What is Strategy

      00:01:34

    • Strategy Map and how it fits with Balance Score Card

      00:02:56

    • Recap of What we have Learned so Far

      00:01:05
  • Sample Balance Score Card / Measures and Process of Cascading BSC 5 Lectures 00:27:47

    • Template of a KPI Measure in Balance Score Card

      00:07:20

    • Setting up targets and Priorities

      00:04:51

    • Process of Cascading down and aligning goals

      00:11:14

    • Final Steps after Balance Score Card

      00:04:22

    • Bonus Lecture

  • Performance Measures 2 Lectures 00:34:12

    • Performance Measure under Four Prospective of Business

      00:31:26

    • Sample performance measure for Food Industry

      00:02:46

Manish Gupta

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