Handling Difficult Customers
Remember, customers are always right.
Updated on Sep, 2023
Language - English
Anyone who has ever worked in customer service can tell you, customers can be blatantly boisterous. Still, if you want to remain in business, you have to deal with them patiently and creatively. Finding techniques that help you win over despondent clients and tame them to your offer is the key to providing incredible customer care – even when you truly need to kick frightful clients to control.
Our Handling Difficult Customers course has the perfect content on how to turn a bad customer service situation into an opportunity to improve your business. By the end of this Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Develop strategies to adapt to challenging circumstances
Check out the detailed breakdown of what’s inside the course
- Handling a Difficult Customer 00:41 00:41
- Getting Started 01:11 01:11
- Downloadable Resources
The Right Attitude Starts with You
Stress Management _Internal Stressors
Stress Management _External Stressors
Why are Some Customers Difficult
Dealing with the Customer Over the Phone
Dealing with the Customer in Person
Sensitivity in Dealing with Customers
Scenarios of Dealing with a Difficult Customer
Following up with a customer once you have addressed their issue
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