Handling Difficult Customers
Remember, customers are always right.
Updated on Sep, 2023
Language - English
Course Description
Anyone who has ever worked in customer service can tell you, customers can be blatantly boisterous. Still, if you want to remain in business, you have to deal with them patiently and creatively. Finding techniques that help you win over despondent clients and tame them to your offer is the key to providing incredible customer care – even when you truly need to kick frightful clients to control.
Our Handling Difficult Customers course has the perfect content on how to turn a bad customer service situation into an opportunity to improve your business. By the end of this Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Develop strategies to adapt to challenging circumstances
Curriculum
Check out the detailed breakdown of what’s inside the course
Getting Started
3 Lectures
-
Handling a Difficult Customer
00:41
00:41
-
Getting Started
01:11
01:11
-
Downloadable Resources
The Right Attitude Starts with You
2 Lectures
Stress Management _Internal Stressors
2 Lectures
Stress Management _External Stressors
2 Lectures
Transactional Analysis
2 Lectures
Why are Some Customers Difficult
2 Lectures
Dealing with the Customer Over the Phone
2 Lectures
Dealing with the Customer in Person
2 Lectures
Sensitivity in Dealing with Customers
2 Lectures
Scenarios of Dealing with a Difficult Customer
2 Lectures
Following up with a customer once you have addressed their issue
3 Lectures
Instructor Details
Stone River eLearning
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