Excellent Customer Service Online Course

STUDY IN YOUR OWN TIME with the comprehensive Excellent Customer Service Online Course

EXCELLENT CUSTOMER SERVICE – 1.5 CPD Hours

This online course will give delegates an understanding of the importance of Customer Service for both the organisation and the individual. It will give them the tools and understanding to create strong and lasting customer relationships with internal and external customers. They will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.

Course Content:

• Understand the importance of effective communication in customer service

• Learn how to build rapport through relationship building

• Dealing with difficult people and situations

• Taking care of yourself by learning how to stay calm in difficult situations

Who will this package benefit?

Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.

Business professionals that require the skills to make successful presentations will also benefit from this self-study package as well as practitioners who may benefit from learning shortcuts that will enable them to use Microsoft Excel and Word more effectively and efficiently.