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Excellent Customer Service

Understand of the importance of Customer Service for both the organisation and the individual

  Bizfacility

   Customer Service, Customer Experience Management, Business

Language - English Published on 09/2022

  • Excellent Customer Service - Introduction
    17:30
    Preview
  • Excellent Customer Service - Part 2
    22:38
  • Excellent Customer Service - Part 3
    11:18
  • Excellent Customer Service - Part 4
    11:14
  • Excellent Customer Service - Part 5
    10:18

Description

STUDY IN YOUR OWN TIME with the comprehensive Excellent Customer Service Online Course

EXCELLENT CUSTOMER SERVICE – 1.5 CPD Hours

This online course will give delegates an understanding of the importance of Customer Service for both the organisation and the individual. It will give them the tools and understanding to create strong and lasting customer relationships with internal and external customers. They will learn how to handle difficult situations and upset customers and how effective customer service will be productive for both them and the organisation.

Course Content:

  • Understand the importance of effective communication in customer service

  • Learn how to build rapport through relationship building

  • Dealing with difficult people and situations

  • Taking care of yourself by learning how to stay calm in difficult situations

Who will this package benefit?

Anyone who wants to learn to importance of effectively communicating with their peers and superiors, trainee accountants and administrators that have recently joined the workplace as well as organisations and individuals who want to improve customer service and build long term customer relationships.

Business professionals that require the skills to make successful presentations will also benefit from this self-study package as well as practitioners who may benefit from learning shortcuts that will enable them to use Microsoft Excel and Word more effectively and efficiently.

What Will I Get ?

  • Understand the importance of effective communication in customer service
  • Learn how to build rapport through relationship building
  • Dealing with difficult people and situations
  • Dealing with difficult people and situations

Requirements

  • No prior experience needed

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Excellent Customer Service
This Course Includes :

1 hours

5 Lectures

1 Resources

Lifetime Access

30-Days Money Back Guarantee

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