Vendor Performance Management Critical Capabilities

person icon Gerard Blokdijk

Vendor Performance Management Critical Capabilities



This eBook includes

Formats : PDF (Read Only)

Pages : 786

ISBN : AS-00100190

Language : English

About the Book

Book description

Look inside the Kanban:

Make sure the Analyst, Strategic Sourcing and Procurement Risk and Performance Monitoring (RPM) supports both your team of third-party risk assessors throughout the Third-Party Risk and Due Diligence process as well as your Vendor Owners and Business Owners in completing their vendor performance management activities.    

Benefits of the Vendor Performance Management Kanban 

2252 Ready to use prioritized Vendor Performance Management requirements:

  • Does the vendor have a process for performance issues and escalation? 
  • How does your organization monitor vendor performance and document performance problems for follow-up? 
  • How does vendors project management staff provide for measuring and reporting on project performance during project execution? 
  • Can the vendor handle extreme scale and performance and have a track record of success to support it? 
  • Does the contract with the vendor have any performance guarantees? 
  • You may have limited economic or legal protection for product performance, is the vendor economically viable for at least the length of the support agreement? 
  • How do you communicate the performance of your most strategic providers and of your vendor management program? 
  • How frequently does the vendor plan to conduct performance or system upgrades? 
  • Do you have the right tools and expertise to achieve your Supplier Performance Management goals? 
  • What methodologies, processes, procedures, and metrics will the Vendor employ to monitor performance and availability for all systems.   


The Art of Service has identified and prioritized 2252 Vendor Performance Management critical capabilities and use cases to assess and use. Leaders can select those results that best align with their business needs before implementing a solution.

The Art of Service's Critical Capabilities evaluates and prioritizes hundreds of results to help with the outcome selection process.

This Critical Capabilities Kanban will enable leaders to shortlist hundreds of appropriate results fast, because they are uniquely ready-to-use prioritized, starting with the 'Must Have' category; the most urgent and critical priorities.

This Kanban will help you plan and manage your Vendor Performance Management roadmap:

  • Transform the data into actionable views for your organization: business data changes, so how you view it should be flexible. Create the perfect view that's right for you.
  • Put your workflows on autopilot: Help your team go faster and focus on what matters by automating your processes. Upload and use the Kanban with your favorite apps and services like Asana, Aeratable, Basecamp, Monday.com, Atlassian, Trello etc.
  • Knock down data silos: Align your teams around a single source of truth with real-time data from different sources. Point. Click. Stay in Sync.
  • Use it's flexible reporting for your unique use case: Whether you're "no-code" or you "know-code", the Kanban is the foundational tool to show what you want to who needs to see it.  

Included in your instant download purchase are the following digital products:

As seen in the Kanban above, the complete 2252 Vendor Performance Management critical capabilities and use cases, their prioritization, workflows, tagging and questions. The download is available as an easy to re-use Excel format, which you can use as is, or import in any management tool of your choice, like Monday.com, Atlassian, Smartsheet, Power BI, Asana, Aeratable etc. Also included is the Vendor Performance Management critical capabilities Book in PDF format covering all the criteria including ideas for (potential) roles to assign the criteria to. 

Table of contents:

About The Art of Service 

Vendor Performance Management Critical Capabilities, Meaningful Metrics And Their Prioritization 


Prioritization Of Requirements 

The Prioritization Categories Are: 

  • Must Have 
  • Should Have 
  • Ought to Have 
  • Might Have 
  • Could Have 

Use In New Product/Service/Process Development  


The Critical Vendor Performance Management Capabilities And Their Priorities: 

  • Priority - Must Have # 
  • Priority - Should Have #
  • Priority - Ought to Have # 
  • Priority - Might Have # 
  • Priority - Could Have #
Vendor Performance Management Critical Capabilities

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Author Details

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Gerard Blokdijk

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