The Patient Paradigm Shifts

person icon Business Expert Press

The Patient Paradigm Shifts

Profiling the New Healthcare Consumer

person icon Judy L. Chan

ebook icon Business Expert Press

language icon Language - English

updated on icon Updated on Oct, 2022

architecture icon Consumer,Healthcare,Industry


This eBook includes

Formats : PDF (Read Only)

Pages : 250

ISBN : 9781631574092

Language : English

About the Book

Book description

The Patient Paradigm Shifts tells readers everything successful businesses need to know about the powerful new healthcare consumer.

The dynamics of healthcare are shifting the patient paradigm in dramatic ways. The former patient is now both a consumer and a customer. The mantra of this new consumer is “convenient, fast, simple, and high value.” Their expectations for healthcare are similar to what they experience in other industries such as transportation, banking, short-stay rental housing, retail shopping online, same-day deliveries, and more. Smart mobile devices enable the customer to conduct transactions at any place and at any time, and without waiting in line.

Healthcare providers need to offer customer service experiences similar to Apple, Amazon, Nordstrom, and other benchmark companies in order to stay competitive. The mindset of the new patient-turned-consumer has fundamentally shifted and there is no looking back. Anyone connected to the healthcare needs to learn the profiles of the new consumer, better understand their behaviors, and comprehend their expectations as customers who have a choice. The Patient Paradigm Shifts tells you everything a successful business needs to know about the powerful new healthcare consumer.

The Patient Paradigm Shifts

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Author Details

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Business Expert Press

Since 2008, Business Expert Press has been providing business students and professionals with precise, business information written by experts in their fields. Available in both print and eBook formats, our books can be obtained by consumers through a variety of sources including direct purchase on our website and major online bookstores. Business librarians can purchase our entire Digital Library, published and updated annually, in total, or in various configurations such as topical e-collections or custom bundles, through perpetual access or subscription.


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