Oracle CX Cloud Suite

Oracle CX Cloud Suite

Deliver a seamless and personalized customer experience with the Oracle CX Suite

person icon Kresimir Juric

ebook icon Packt Publishing

language icon Language - English

updated on icon Updated on Sep, 2020

architecture icon Development,Databases,Oracle SQL


This eBook includes

Formats : PDF, EPUB, MOBI (Downlodable)

Pages : 254

ISBN : 9781788832014

Language : English

About the Book

Book description

Gain a complete overview of Oracle CX Cloud Suite and its tools for functions ranging from marketing to sales and commerce to service

Key Features

  • Make optimal use of your Oracle CX Cloud Suite to improve business results
  • Achieve improved customer insights through Oracle CX’s advanced capabilities
  • Learn how to design a CX solution architecture

Book Description

Oracle CX Cloud offers features and capabilities that help companies excel at sales, customer management, and much more. This book is a detailed guide to implementing cloud solutions and helping administrators of all levels thoroughly understand the platform.

Oracle CX Cloud Suite begins with an introduction to high-level Oracle architecture and examines what CX offers over CRM. You’ll explore the different cloud-based tools for marketing, sales, and customer services, among others. The book then delves into deployment by covering basic settings, setting up users, and provisioning. You’ll see how to integrate the CX suite to work together to interact with the environment and connect with legacy systems, social connectors, and internet services. The book concludes with a use case demonstrating how the entire Oracle CX Suite is set up, and also covers how to leverage Oracle ICS and Oracle CX Cloud for hybrid deployment.

By end of the book, you will have learned about the working of the Oracle CX Cloud Suite and how to orchestrate user experience across all products seamlessly.

What you will learn

  • Differentiate between Oracle CRM and CX Cloud suites
  • Explore a variety of Oracle CX Cloud tools for marketing and sales
  • Set up users and database connections during deployment
  • Employ Cloud Suite CX tools to aid in planning and analysis
  • Implement hybrid Oracle CX solutions and connect with legacy systems
  • Integrate with social media connectors like Facebook and LinkedIn
  • Leverage Oracle ICS and Oracle CX Suite to improve business results

Who this book is for

This book is for administrators who want to develop and strengthen their Oracle CX Cloud Suite skills in the areas of configuration and system management. Whether you are a new administrator or an experienced professional, this book will enhance your understanding of the new Oracle CX features.

Oracle CX Cloud Suite

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Author Details

Packt Publishing

Packt Publishing

Founded in 2004 in Birmingham, UK, Packt's mission is to help the world put software to work in new ways, through the delivery of effective learning and information services to IT professionals.

Working towards that vision, we have published over 6,500 books and videos so far, providing IT professionals with the actionable knowledge they need to get the job done - whether that's specific learning on an emerging technology or optimizing key skills in more established tools.

As part of our mission, we have also awarded over $1,000,000 through our Open Source Project Royalty scheme, helping numerous projects become household names along the way.

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