Microsoft Dynamics CRM is a customer relationship management software package developed by Microsoft, focusing on enhancing customer relationships for any organization. It is one of the leading industry-standard CRM software available in market.

The product focuses mainly on Sales, Marketing, and Customer Service sectors, however Microsoft has been marketing Dynamics CRM as an XRM platform and has been encouraging partners to use its proprietary (.NET based) framework to customize it.

Audience

This tutorial is targeted for Microsoft Dynamics CRM developers beginning to learn Dynamics CRM or developers who are looking for a specific functionality of the product. This tutorial will bring you to the intermediate level of knowledge in Microsoft Dynamics CRM covering all the important aspects with complete hands-on experience.

Prerequisites

Microsoft Dynamics CRM is a product that runs completely on the Microsoft technology stack (ASP.NET, IIS, Microsoft Office, etc.). Hence, basic knowledge of ASP.NET and C# (or VB.NET) is needed. Also, this tutorial assumes that you already have Visual Studio software installed on your system.