Mastering Microsoft Dynamics 365 Customer Engagement Second Edition
An advanced guide to developing and customizing CRM solutions to improve your business applications
About the Book
A comprehensive guide packed with the latest features of Dynamics 365 for customer relationship management
- Create efficient client-side apps and customized plugins that work seamlessly
- Learn best practices from field experience to use Dynamics 365 efficiently
- Unleash the power of Dynamics 365 to maximize your organization’s profits
Microsoft Dynamics 365 is an all-in-one business management solution that's easy to use and adapt. It helps you connect your finances, sales, service, and operations to streamline business processes, improve customer interactions, and enable growth. This book gives you all the information you need to become an expert in MS Dynamics 365.
In addition to this, you will discover how to customize Dynamics 365, and quickly move on to grasp the app structure, which helps you customize Dynamics 365 better. You will also learn how Dynamics 365 can be seamlessly embedded into various productivity tools to customize them for machine learning and contextual guidance.
By the end of this book, you will have mastered utilizing Dynamics 365 features through real-world scenarios.
What you will learn
- Manage various divisions of your organization using Dynamics 365 customizations
- Explore the XRM Framework and leverage its features
- Provide an enhanced mobile and tablet experience
- Understand how to develop plugins and workflows using Dynamics 365
- Explore solution framework improvements and new field types
Who this book is for
Mastering Microsoft Dynamics 365 Customer Engagement is for you if you have knowledge of Dynamics CRM and want to utilize the latest features of Dynamics 365. This book is also for you if you’re a skilled developer looking to move to the Microsoft stack to build business solution software. Extensive Dynamics CRM development experience will be beneficial to understand the concepts covered in this book.
Founded in 2004 in Birmingham, UK, Packt's mission is to help the world put software to work in new ways, through the delivery of effective learning and information services to IT professionals.
Working towards that vision, we have published over 6,500 books and videos so far, providing IT professionals with the actionable knowledge they need to get the job done - whether that's specific learning on an emerging technology or optimizing key skills in more established tools.
As part of our mission, we have also awarded over $1,000,000 through our Open Source Project Royalty scheme, helping numerous projects become household names along the way.
Our students work
with the Best
Become a valued member of Tutorials Point and enjoy unlimited access to our vast library of top-rated Video CoursesSubscribe now
Master prominent technologies at full length and become a valued certified professional.Explore Now