Conflict Resolution
The Law of Win/Win says, “Let’s not do it my way or your way but the best way.”
Updated on Sep, 2023
Language - English
Course Description
At some point, when working with people, conflict is bound to happen. Disputes arise in many situations: a missed deadline, poor productivity, absenteeism, and violence. It is important that these scenarios are handled when they occur or before they occur because disputes lead to loss of revenue and undesirable lawsuits. In this conflict resolution module, you will learn how to:
- Negotiate, adjudicate, and mediate to mitigate disputes
- Conflict resolution theories and models
- Deal with anger, contain your emotions, and resolve conflicts with facts
Curriculum
Check out the detailed breakdown of what’s inside the course
Module One: Getting Started
3 Lectures
-
Conflict Resolution
00:37
00:37
-
Getting Started
01:23
01:23
-
Downloadable Resources
Module Two: An Introduction to Conflict Resolution
2 Lectures
Module Three: The Thomas-Kilmann Instrument
2 Lectures
Module Four: Creating an Effective Atmosphere
2 Lectures
Module Five: Creating Mutual Understanding
2 Lectures
Module Six: Focusing on Individual Needs
2 Lectures
Module Seven: Getting to the Root Cause
2 Lectures
Module Eight: Generating Options
2 Lectures
Module Nine: Building a Solution
2 Lectures
Module Ten: the Short Version of the Process
2 Lectures
Module Eleven: Additional Tools
3 Lectures
Instructor Details
Stone River eLearning
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