Conflict Management Skills
Learn to get the best out of conflicts !
Conflict Management,Soft Skills
Lectures -8
Duration -31 mins
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Course Description
Conflict management skills play a very important role in preventing conflicts among individuals and organizations.
How does a conflict arise?
When individuals strongly oppose each other’s opinions and ideas, the probability of a conflict arises.
A conflict starts when individuals think on different lines and find it very difficult to accept each other’s ideas.
Conflict must be avoided as it destroys peace, lowers productivity as well as demotivates individuals.
All the factors leading to a fight must be explored and efforts must be made to prevent a conflict.
A conflict is not very easy to control; an individual needs certain skills for the same.
Some of the most important skills required to deal with Conflict are:
- Effective communication Skills
- Listening Skills
- Discussion
- Patience
- Impartial
- Never Criticize
- Positive Attitude
Goals
What will you learn in this course:
- How to manage conflicts ?
- How to deal with difficult situations in a professional and personal environment ?
- How to reach a win-win solution in a conflict?
Prerequisites
What are the prerequisites for this course?
- To start this course all you need is the willingness to learn Conflict Management Skills which is going to make you a better professional full of confidence and positivity.
Curriculum
Check out the detailed breakdown of what’s inside the course
Welcome to the Course !
8 Lectures
- Introduction to the course ? 01:25 01:25
- What is conflict ? 04:57 04:57
- Types of Conflict ? 04:01 04:01
- How to resolve conflict ? 06:19 06:19
- What are the levels of conflict resolution ? 02:36 02:36
- What is the process of Conflict resolution ? 06:24 06:24
- How can conflict be positive ? 03:31 03:31
- What is the expert way to resolve a conflict ? 01:50 01:50
Instructor Details
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